Conference and Events Floor Manager

Hilton Worldwide, Inc.; Birmingham; On-site; GBP 27,000; Full time

Job summary

Join a vibrant team at a leading hospitality firm as a Conference and Events Floor Manager. This role is pivotal in ensuring exceptional guest experiences while optimizing sales and meeting departmental targets. You'll manage operations, maintain high customer service standards, and lead a dedicated team to success. With a focus on continuous improvement and compliance with brand standards, this position offers a unique opportunity to grow your career in a supportive environment. If you're passionate about hospitality and have a knack for leadership, this could be the perfect role for you.

Benefits

Annual salary of £26,504

Quarterly bonus

Free and healthy meals when on duty

Personal Development programmes

Team Member Travel Program

High street discounts

Free car park

Subsidised Taxi between 12am and 7am

28 days holiday including bank holidays

Guest Experience Day

Qualifications

• Strong knowledge of hotel/leisure/service sector.
• Record of success in Conference and Events management.

Responsibilities

• Manage all Conference and Events floor operations.
• Ensure compliance with brand standards and evaluate guest satisfaction.

Skills

Customer Service

Leadership

Communication

Hotel Management

Conference and Events Management

Education

Degree or diploma in Hotel Management

Job description

Job Description - Conference and Events Floor Manager (HOT0B8AN)

Job Number:

HOT0B8AN

Work Locations

Hilton Birmingham Metro National Exhibition Centre Birmingham B40 1PP

WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal: “To share the light and warmth of hospitality.” With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

A WORLD OF REWARDS

1. Annual salary: £26,504 per annum
2. Quarterly bonus
3. Free and healthy meals when on duty
4. Grow your Career
5. Personal Development programmes designed to support you at every step of your career
6. A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
7. Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
8. Team Member Referral Program
9. High street discounts: with Perks at Work
10. Free car park
11. Subsidised Taxi between 12am and 7am
12. Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
13. Guest Experience Day: 1 night stay with breakfast and dinner
14. Modern and inclusive Team Member’s areas

Join our award-winning Conference and Events department as a Floor Manager. The Floor Manager is responsible for managing all Conference and Events operations to deliver an excellent Guest and Member experience while optimising sales and ensuring department targets are met.

What will I be doing?

• Manage all Conference and Events floor operations
• Maintain exceptional levels of customer service
• Ensure compliance with brand standards
• Evaluate guest satisfaction levels with a focus on continuous improvement
• Aware of trends and propose ideas to build the range and quality of Conference and Banquet

What are we looking for?

• Strong knowledge of hotel/leisure/service sector
• Degree or diploma in Hotel Management or equivalent
• Record of success in Conference and Events, specifically the ability to deliver profit, control costs, and build customer loyalty
• Exceptional communication skills
• Exceptional leadership skills to create a winning team

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.