Food and Beverage Supervisor

Thomas Cook; Sutton Coldfield; On-site; GBP 21,000; Full time

Job summary

An established industry player is seeking a dedicated Food and Beverage Supervisor to join their team. In this pivotal role, you will oversee the daily operations of the Food Services Department, ensuring that every guest has a memorable experience. Your responsibilities will include supervising staff, training team members, and maintaining high standards of service. This role offers fantastic opportunities for personal growth and development within a supportive environment. If you are passionate about hospitality and committed to delivering excellence, this is the perfect opportunity for you.

Benefits

Staff discount on Accommodation across 17 hotels

Discounts within the hotel including Food and Beverage, Golf and Spa

Free use of Health Club

28 days holiday entitlement including bank holidays

Uniforms provided

Meals on duty

Celebration lunch for Charm nominees and winners

Qualifications

• Previous experience in food and beverage service is essential.
• Ability to work with minimum supervision and flexible hours.

Responsibilities

• Supervising the food services team and ensuring excellent customer service.
• Maximizing sales opportunities through up-selling and cross-selling.

Skills

Customer Service

Food and Beverage Service

Supervision

Cash Handling

Attention to Detail

Up-selling

Job description

We are currently recruiting a Full Time Food and Beverage Supervisor.

This role involves a range of duties, including assisting in the responsibility for the day to day operation of the Food Services Department comprising the restaurant, bar, room service and conference and banqueting. Supervising the food services team, ensuring opening and closing shift procedures are followed, up-selling, training, rotas as well as supporting the team delivering excellent customer service ensuring brand values and standards are delivered on every occasion you will be a key member of our food and beverage services team.

Key Personal Attributes

We need an individual who is caring and takes pride in all that they do. Who are personable, reliable, inspirational, driven and enthusiastic by nature.

As our Food and Beverage Supervisor you will be:

1. Displaying a positive, friendly and informal manner with customers, ensuring every guest leaves having a memorable stay.
2. Showing a sense of urgency on behalf of customers and actions requests quickly.
3. Undertaking work in a well-organised and systematic way.
4. Working effectively with colleagues and other departments.
5. Striving for excellence by paying attention to important detail.
6. Ensuring promises are kept by following through on customer requests.
7. Maximising sales opportunities through up-selling, cross-selling and achieving add-on sales.

Previous Experience

The successful applicant must have previous experience in food and beverage service in a hotel/hospitality related role, with attention to detail, cash handling and experience of supervising other team members. The successful applicant must be able to work with minimum supervision, be able to work flexible hours on any day of the week.

Benefits

We offer some of the fantastic benefits which you would be entitled to if you joined us at Lea Marston Hotel:

1. Staff discount on Accommodation across 17 hotels.
2. Discounts within the hotel including Food and Beverage, Golf and Spa.
3. Free use of Health Club.
4. 28 days holiday entitlement including bank holidays, increasing with service.
5. Uniforms provided.
6. Meals on duty.
7. Charm nominees and winners of the month – celebration lunch.

Job Type: Full-time

Salary: £20,800.00 /year