Conference and Banqueting Supervisor

Exclusivepeople; Horsham; On-site; GBP 32,000; Full time

Job summary

A leading company in the hospitality industry is seeking a Conference & Banqueting Supervisor to oversee operations at South Lodge. The role involves managing event setups, leading a team, and ensuring exceptional service for guests. The position offers a competitive salary of £31,225 plus benefits, making it a rewarding opportunity in a dynamic environment.

Qualifications

• Experience in a supervisory role within hospitality.
• Knowledge of Audio Visual equipment maintenance.
• Strong organizational skills.

Responsibilities

• Supervising and coordinating conference and catering activities.
• Maintaining function room setups according to Banquet Event Orders.
• Training and motivating team members.

Skills

Leadership

Communication

Problem Solving

Customer Service

Job description

South Lodge and The Spa, Horsham, West Sussex
Full Time
£31,225 plus fantastic benefits
Closing Date: 18th June 2025

In a Nutshell

• South Lodge is looking for a Conference & Banqueting Supervisor.
• This position is concerned with the daily operation of a busy department and the management of Assistants providing service to our meeting and dining delegates ensuring all needs are met and that we exceed our guest expectations.

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Lots to do, but lots of fun

Our successful Conference and Banqueting Supervisor will be responsible for;

• Supervising and coordinating conference and catering activity.
• Ensuring function room set ups are as per Banquet Event Order (BEO) and that our standards are maintained.
• Attending morning meetings to determineevent requirements daily.
• Anticipating event needs, respond promptly and create solutions to issues that may arise. Always aim to improve the guest journey and 'create ‘happiness in amazing places’ for our customers.
• Hosting pre and post service briefings.
• Maintaining complete knowledge of Delphi BEO format in order to determine event requirements and trouble shooting.
• Being proactive in the housekeeping of our event rooms ensuring customer areas are well maintained and in excellent working order. Ensure we maintain a clean and productive working environment and all stock is stored, cleaned and well maintained.
• Maintain Audio Visual equipment, provide preventative maintenance and security for hotel possessions. Have a sound knowledge of Audio Visual Requirements and provide technical support to guests and training to staff.
• Ensure all back of house storage areas are well maintained and replenished.
• Conduct monthly stock takes of all Audio Visual Equipments and ensure security is maintained. Raise Purchase Orders for any Hotel Audio Visual inventory needed.
• The security and preventative maintenance of all function rooms. Report any issues and/or necessary work needed to Maintenance ensuring this is followed up and auctioned.
• Training, development and motivation of C&B Assistants, along with creating and implementing new standards of procedure when required.
• Participating in all departmental training sessions.
• Establishing personal but professional rapport with guests and staff alike.
• Liaising with conference organisers as and when required to attend to their room set up needs.
• Responsible for leading a team, therefore need to ensure effective communication. productivity levels are high and attention to detail maintained by all team members

Take a look at the incredible range of benefits you can enjoy when you join the Exclusive team and how you can be rewarded and recognised for doing a fantastic job!

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