Concierge

IHG Hotels & Resorts; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel chain in Manchester seeks an enthusiastic Concierge to serve as the first point of contact for guests. Responsibilities include greeting guests, recommending local attractions, and ensuring a positive experience through collaboration with the reception team. The ideal candidate will possess strong customer service skills and a genuine personality. The role offers competitive pay, career progression opportunities, and generous colleague perks. If you're ready to join a thriving hospitality environment, click apply now!

Benefits

Competitive salary

Paid overtime

Free meal on shift

Subsidised travel support

Colleague discounts

Generous maternity/paternity pay

Qualifications

• Experience in a customer facing environment within a Hotel or Hospitality venue.
• Ability to adjust approach based on individual guest needs.
• A warm and authentic personality with a can-do attitude.

Responsibilities

• Greet guests and provide a warm Hotel Indigo welcome.
• Recommend local food, drinks, and entertainment.
• Work closely with the reception team to ensure guest satisfaction.

Skills

Customer service experience

Excellent communication skills

Local knowledge

Teamwork ability

Job description

The Manchester Deansgate Hotel is on the lookout for a dynamic Concierge. Join the excitement and become part of the IHG Hotels and Resorts family!

Welcome to the Manchester Deansgate Hotel, where modern luxury travel meets the vibrant spirit of Manchester. Nestled in the iconic Beetham Tower, this hotel features 279 elegantly designed rooms with stunning skyline views. Enjoy upscale amenities, including sky bar Cloud 23, 2 Rosette Podium Restaurant, an indoor pool, and a fitness centre. Perfect for both business and leisure travellers, with 14 meeting rooms and over 1,800 square feet of event space. Experience our commitment to redefining luxury travel, blending sophistication with the rich culture of Manchester. The Manchester Deansgate Hotel will fully transition to the InterContinental brand by 2027, enhancing your stay with our signature luxury and service.

As a Concierge (Full-Time), you can expect to carry out the following duties…

• Being the first point of contact for our guests (you will greet our guests with a warm and authentic Hotel Indigo welcome, supporting with any luggage or additional requirements) – it would be great if you had experience in a customer facing environment within a Hotel or Hospitality venue!
• Recommending food, drinks and entertainment for our guests (you will be a local‑guide for our guests and adjust your approach to the wants and needs of each individual guest) – you will be someone who knows all the best spots in the local area and have excellent personal skills communicating with a wide range of guests!
• Working closely with our reception team (you will be motivated to ensure all of our guests all leave with a smile on their face) – a warm, authentic personality with a can‑do attitude and experience of working closely in a team is essential for this role!

You can expect to receive….

• Financial security – Competitive salary, guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay!
• Growth and development – extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
• Colleague perks – worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal.
• Wellbeing – generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first‑aiders

If you are looking to join an iconic and sophisticated Hotel…click apply today to see where this adventure could take you!

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.