Concierge (Nights)

Adullam Homes Housing Association Limited; Stoke-on-Trent; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Salary

Annual Leave

Pension Plan

Wellbeing

Refer a friend

Job summary

Adullam Homes Housing Association Ltd in Stoke is seeking a Concierge (Nights) to provide a safe, welcoming presence and respond to housing-related needs outside core hours. The role covers unsociable hours, 21:30–09:15 on a 4-on 4-off rota, with duties including incident and emergency management and safeguarding of service users, plus maintaining site safety.

Offering a competitive salary of £28,829.26 per annum, 25 days leave plus holidays, enhanced DBS checks, and a range of wellbeing and

Responsibilities

• Provide a point of contact for housing related support, including incident and emergency management covering unsociable hours and a site presence out of hours to ensure safety and security of building and tenants.
• Safeguard service users out of hours through escalation awareness, reporting concerns to relevant agencies and recording information.
• Maintain health and safety of the service property during out of hours by reporting building safety and repairs in accordance with policy.

Job description

Concierge (Nights)

2026-10-20T00:00:00

Abbey Hulton

Staffordshire

GB

ST2 8

Any

Adullam Homes Housing Association

2026-11-18T00:54:25.66

Job Description

Concierge (Nights)

• Location: Stoke
• Salary: £28,829.26 per annum
• Job title: Concierge

A fulfilling and exciting opportunity available for a Concierge to join our Association. The Concierge will be based in our offices in Stoke. Adullam Homes Housing Association Ltd supports vulnerable individuals and households. We provide quality housing, deliver tailored support plans, training, education, and employment opportunities to help people achieve stable lives and realise their full potential.

Purpose of the role

• To provide a point of contact for housing related support, including incident and emergency management covering unsociable hours (outside those of the core service delivery) and a site presence out of hours in our supported accommodation services ensuring the safety and security of the building and our tenants, residents and service users (TRS).
• To be responsible for safeguarding service users out of hours through awareness of escalation of concern process, reporting concerns to relevant agencies and recording information on systems and in staff communication books.
• To maintain health and safety of the service property during out of hours, by reporting any concerns around building safety and repairs in accordance with policy and procedure.

The role is full time of 41.22 hours per week working between the hours of 21:30 and 09:15 on a 4 on 4 off rota. You will be expected to contribute to the maintenance and development of the Association's values, culture and ethos. Please see the job description for more information.

Benefits

• Salary £28,829.26 per annum dependent on experience for 41.22 hours per week
• Competitive Annual Leave (25 days annual leave plus bank holidays, with an additional 2 days awarded annually for full attendance - prorated for part-time employees)
• Training and career advancement
• Discounted Goods and services
• Group Personal Pension Plan
• Access to Thrive app
• Access to Medicash
• Access to Blue Light Card
• Life Assurance (4x Basic annual salary from the start of employment)
• Multidimensional wellbeing programmes and family-friendly policies for staff
• Refer a friend policy

We are passionate about actively encouraging applicants from all cultures, backgrounds, and identities. We are committed to treating our teams fairly and with respect, irrespective of their background, disability, or any other protected characteristic and this starts with our recruitment process.

Adullam Homes Housing Association Ltd. is committed to safeguarding and promoting the welfare of children, young people, and adults accessing our services. We expect all staff, volunteers, and workers to share this commitment. As part of our commitment to safer recruitment, the successful candidate will be subject to an Enhanced DBS check, scrutiny of employment history, satisfactory pre-employment checks, and robust references checks.

Please note applicants must be authorised to work in the UK as we are unable to provide Visa sponsorships. We reserve the right to close this vacancy early and/or make an appointment before the advertised closing date if a suitable candidate is identified.

Adullam Homes Housing Association was created in 1972 to support vulnerable individuals and households. From the simple beginning of a single property in Birmingham, Adullam has expanded into new geographical locations and developed new services. Over the years it has introduced and run innovative projects to offer tenants, residents, and service users opportunities for housing, support, education, and training.

#s1-Gen

Concierge (Nights) Location: Stoke Salary: £28,829.26 per annum Job title: Concierge A fulfilling and exciting opportunity available for a Concierge to join our Association. The Concierge will be based in our offices in Stoke. Adullam Homes Housing Association Ltd supports vulnerable individuals and households. We provide quality housing, deliver tailored support plans, training, education, and employment opportunities to help people achieve stable lives and realise their full potential.Purpose of the role To provide a point of contact for housing related support, including incident and emergency management covering unsociable hours (outside those of the core service delivery) and a site presence out of hours in our supported accommodation services ensuring the safety and security of the building and our tenants, residents and service users (TRS). To be responsible for safeguarding service users out of hours through awareness of escalation of concern process, reporting concerns to relevant agencies and recording information on systems and in staff communication books. To maintain health and safety of the service property during out of hours, by reporting any concerns around building safety and repairs in accordance with policy and procedure. The role is full time of 41.22 hours per week working between the hours of 21:30pm and 09:15am on a 4 on 4 off rota. You will be expected to contribute to the maintenance and development of the Association's values, culture and ethos. Please see the job description for more information. Adullam offers the following benefits: Salary £28,829.26 per annum dependent on experience for 41.22 hours per week, Competitive Annual Leave (25 days annual leave plus bank holidays, with an additional 2 days awarded annually for full attendance - prorated for part-time employees) Training and career advancement Discounted Goods and services Group Personal Pension Plan Access to Thrive app Access to Medicash Access to Blue Light Card Life Assurance (4x Basic annual salary from the start of employment) Multidimensional wellbeing programmes and family-friendly policies for staff Refer a friend policyWe are passionate about actively encouraging applicants from all cultures, backgrounds, and identities. We are committed to treating our teams fairly and with respect, irrespective of their background, disability, or any other protected characteristic and this starts with our recruitment process. Adullam Homes Housing Association Ltd. is committed to safeguarding and promoting the welfare of children, young people and adults accessing our services. We expect all staff, volunteers, and workers to share this commitment. As part of our commitment to safer recruitment, the successful candidate will be subject to an Enhanced DBS check, scrutiny of employment history, satisfactory pre-employment checks and robust references checks. Please note applicants must be authorised to work in the UK as we are unable to provide Visa sponsorships. We reserve the right to close this vacancy early and/or make an appointment before the advertised closing date if a suitable candidate is identified. Adullam Homes Housing Association was created in 1972 to support vulnerable individuals and households. From the simple beginning of a single property in Birmingham, Adullam has expanded into new geographical locations and developed new services. Over the years it has introduced and run innovative projects to offer tenants, residents and service users opportunities for housing, support, education and training. Email