Workplace Experience Manager

Sodexo; Billingham; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Unlimited wellbeing platform access

Employee Assistance Programme

24hr virtual GP Service

Sodexo Discounts Scheme

Pension Plan

Learning & development tools

Bike to Work Scheme

Enhanced benefits & leave policies

Job summary

Sodexo is hiring a Workplace Experience Manager based in Stockton-on-Tees to lead across two sites, delivering exceptional hospitality and administration services for clients, visitors and employees. The role blends leadership with hands-on delivery of reception, catering support and workplace experience.

You will shape the hospitality offering with the client and Head Chef, drive customer satisfaction and identify opportunities to grow services while managing budgets and ensuring high standards.

Qualifications

• Experience managing customer-facing hospitality, workplace or facilities services.
• Strong customer service and relationship management skills.
• Proven experience leading, coaching and developing teams.
• Excellent communication skills.
• Strong organisational and planning abilities.

Responsibilities

• Lead workplace experience across two Teesside sites, ensuring high standards of service.
• Oversee reception, hospitality, catering support and site administration.
• Develop personalised hospitality offering with the client and Head Chef.
• Monitor budgets, performance and commercial opportunities.
• Support events and drive continuous improvement based on feedback.

Skills

Customer service

Leadership

Hospitality

Facilities management

Communication

Organisational skills

Budget awareness

Tools

MS Office

Job description

• Full time


• Monday - Friday - 7.30am - 4pm


• £35000 per annum plus our Sodexo employee benefits package


• Opportunities for professional development

Workplace Experience Manager

Stockton-on-Tees, TS23 1LH

At Sodexo, we're passionate about our people.We know that our teams are the key to delivering exceptional service and creating meaningful experiences for our clients, customers, and employees.

We are looking for an experienced and customer-focused Workplace Experience Manager to lead workplace experience services across our Teesside contract.

This is a hands-on leadership role responsible for delivering an exceptional experience for clients, visitors and employees across two sites. You will oversee reception, hospitality, catering support and site administration, ensuring consistently high standards of service, professionalism and customer care.

Working closely with the client, Head Chef and operational teams, you will help develop a personalised hospitality offering, improve customer satisfaction and identify opportunities to grow and enhance workplace services.

Key Responsibilities:

• Take the lead in creating an outstanding workplace experience, building strong relationships with clients and colleagues and keeping service standards high.


• Help shape and grow the hospitality offering across both sites, working closely with the Head Chef to create great experiences and identify new opportunities.


• Lead and support the reception and administration teams, helping people develop while ensuring visitors and employees receive a professional, welcoming service.


• Keep a close eye on budgets, performance and commercial opportunities, helping to deliver value while maintaining high standards.


• Champion continuous improvement by listening to customer feedback, supporting events and finding new ways to make the workplace experience even better.

What we're looking for:

We're looking for a confident and approachable leader who is passionate about customer service, hospitality and workplace experience.

You will have:

• Experience managing customer-facing hospitality, workplace or facilities services.


• Strong customer service and relationship management skills.


• Proven experience leading, coaching and developing teams.


• Excellent communication skills.


• Strong organisational and planning abilities.


• The ability to manage multiple priorities and workstreams.


• Good commercial awareness and a proactive approach.


• Strong working knowledge of Microsoft Office.


• Experience within workplace experience, hospitality, corporate catering, facilities management or a client-facing contract environment would be advantageous.


• An IOSH Managing Safely qualification would also be desirable.

Why Sodexo? :

Working with Sodexo is more than a job; it's a chance to be part of something greater.

Belong in a company and team that values you for you.

Act with purpose and have an impact through your everyday actions.

Thrive in your own way.

We also offer a range of perks, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering wellbeing support


• An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing


• Access to a 24hr virtual GP Service


• Sodexo Discounts Scheme, offering great deals 24/7 across popular high street retailers (also open to friends and family)


• Save for your future by becoming a member of the Pension Plan


• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools


• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit


• Sodexo UK and Irelands enhanced benefits and leave policies

A little more about Sodexo:

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins.

We're a Disability Confident Leader employer. We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Ready to be part of something greater?