Concierge & Building Safety Officer

Citizen Housing Group; Coventry; Presencial; GBP 22.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual leave 26 days

Leave purchase option

Enhanced family leave

Sick pay

Pension plan

Health insurance

Work-life balance

Training programs

Descripción de la vacante

Citizen Housing Group in Coventry is seeking Concierge Officers to join our in-house Concierge Team. You will help keep high-rise buildings safe while delivering a customer-focused service and supporting residents.

This permanent role offers a 38.5-hour week with a rolling day/night pattern. You will monitor CCTV, conduct site checks, handle enquiries, and work with colleagues to resolve issues. Full driving license and ICT competence are preferred.

Formación

• A professional and positive approach to customer service.
• Strong communication skills both verbally and written.
• Ability to work on your own and within a team and be proactive in finding solutions to challenging issues.
• Full driving licence and ICT competence.

Responsabilidades

• Proactive monitoring of CCTV and Access Control Systems to restrict access to authorised persons only.
• Conducting checks of sites to ensure they are safe and secure. Need to be fit and healthy to undertake the walking of multiple sites when on duty.
• Working with colleagues to manage a range of issues including evidencing and reporting of anti-social behaviour, hazards, building/fire safety matters and assisting with emergencies.
• Visible and accessible point of contact for enquiries.
• As a member of the Concierge Team you will often be the first point of contact where you will be able to assist, direct and find a solution to queries.

Conocimientos

Customer service

Communication

Teamwork

Driving licence

ICT competence

Descripción del empleo

Citizen Housing Group in Coventry is seeking Concierge Officers to join our in-house Concierge Team. You will help keep high-rise buildings safe while delivering a customer-focused service and supporting residents.

This permanent role offers a 38.5-hour week with a rolling day/night pattern. You will monitor CCTV, conduct site checks, handle enquiries, and work with colleagues to resolve issues. Full driving license and ICT competence are preferred.