Concierge Officer

Housing Diversity Network; Coventry; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Annual leave 26 days + bank holidays

Annual leave purchase up to 5 days

Enhanced family leave

Generous pension scheme (Citizen match

Health insurance

Wellness programs

Training and career development

Job summary

Citizen is seeking Concierge Officers in Coventry to join the in-house Concierge Team. The role offers permanent full-time and temporary options (38.5 hours/week, 12-hour shifts, 4 weeks days/nights).

Competitive salary £31,299 plus 15% shift allowance, with a strong emphasis on customer service and building safety. Successful candidates will monitor CCTV and access control, perform site checks, and work with colleagues to handle incidents and enquiries.

Qualifications

• Professional and positive approach to customer service.
• Strong communication skills both verbal and written.
• Ability to work on your own and in a team and be proactive in finding solutions.
• Full driving licence and ICT competence.

Responsibilities

• Proactive monitoring of CCTV and Access Control Systems to restrict access to authorised persons only.
• Conducting checks of sites to ensure they are safe and secure; walking between multiple sites as required.
• Work with colleagues to manage issues including evidencing/reporting of anti-social behaviour, hazards, building/fire safety matters and emergencies.
• Visible and accessible point of contact for enquiries; be proactive in directing and resolving queries.
• As part of the Concierge Team, assist, direct and find solutions to residents' questions.

Skills

Customer service excellence

Communication skills

Teamwork & initiative

Full driving licence

ICT competence

Job description

Exciting Career Opportunity at Citizen!

We are seeking Concierge Officers to join our in house Concierge Team who help keep our high rise customers and buildings safe in Coventry. The role is ideal for someone who enjoys providing a great customer focussed service. We are able to develop and train people with the right potential and the role provides a great work/life balance. This is your chance to make a real impact and be part of something big.

With over fifty years of experience, we have grown to become one of the UK’s leading social housing providers. Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns. Find out more about the work we do here: Citizen

It’s an exciting time to join us.

Manager’s Quote:

We have been reviewing our service and will be implementing changes to focus on the areas that really matter to our residents and people and building safety. Customer service skills really matter to us and an ability to use initiative. This role is not a purely security position and we are happy to consider peoplefrom a range of backgrounds with the relevant ability.

Position: Concierge Officers

Basis:

Permanent Position - Full Time (38.5 hours per week average – 12 hr shifts inclusive of breaks, Rolling pattern of 4 weeks days / 4 weeks nights. Shift Schedule: Week 1: Mon, Tue, Sat, Sun | Week 2: Wed, Thu, Fri rolling)

and

Temporary Position until 31st July 2027 - Full Time (38.5 hours per week average – 12 hr shifts inclusive of breaks, Rolling pattern of 4 weeks days / 4 weeks nights. Shift Schedule: Week 1: Mon, Tue, Sat, Sun | Week 2: Wed, Thu, Fri rolling)

Salary: £31,299 +15% Shift Allowance

Location: Coventry

Key Responsibilities:

• Proactive monitoring of CCTV and Access Control Systems to restrict access to authorised persons only.
• Conducting checks of sites to ensure they are safe and secure. Need to be fit and healthy to undertake the walking of multiple sites when on duty.
• Working with colleagues to manage a range of issues including evidencing and reporting of anti-social behaviour, hazards, building/fire safety matters and assisting with emergencies.
• Visible and accessible point of contact for enquiries.
• As a member of the Concierge Team you will often be the first point of contact where you will be able to assist, direct and find a solution to queries.

Qualifications and Experience:

• A professional and positive approach to customer service
• Strong communication skills both verbally and written
• Ability to work on your own and within a team and be proactive in finding solutions to challenging issues
• Full driving licence and ICT competence

We would be really excited if you have:

• Customer service experience

Benefits:

• Annual Leave; Annual leave starts at 26 days per year plus bank holidays
• Annual leave purchase scheme – option to buy up to an additional 5 days per year
• Enhanced family leave (maternity, paternity and adoption)
• Organisational Sick PayGenerous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match
• Competitive Salary – We offer a competitive compensation package.
• Health and Wellness: Comprehensive health insurance and wellness programs
• Work-Life Balance: Generous leave policies
• Employee Development: Access to training programs and career development resources.

Find out more about our benefits here: Citizen | Benefits (citizenhousing.org.uk)

Closing date: Friday 30th October 2026

Interview date: 5th or 6th October (to be confirmed)

We welcome applications from all backgrounds and can make reasonable adjustments to support you through the process

This post is subject to aBasicDBS check (Disclosure and Barring Service).

Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.

Job Summary

• Location: Birmingham, Hereford, Worcester, Coventry
• Organization: Citizen
• Job Type: Permanent - full time and temporary until March 2027