Concierge Bell & Door Host — Warm Guest Welcome

Lore Group; Greater London; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Dinner and drinks included

6 complimentary nights per year

Employee & Immediate Family Rates

Friend & Family Rates

Lore Discovery discounts

Staff meals on duty

Ride-to-Work and season ticket loan

Health - Cash Plan

Job summary

Sea Containers London, part of the Lore Group on the South Bank, is seeking a Bell & Door Team Member to shape the guest journey with warm, personalised service throughout each stay.

In this ambassador role you will welcome guests on arrival and departure, assist with luggage and escorting, offer local recommendations, coordinate transport and reservations, and help drive hotel facilities and guest satisfaction.

Qualifications

• A passion for delivering exceptional guest service, with a friendly, professional, and approachable manner.
• Excellent communication and interpersonal skills, with the ability to engage confidently with guests and colleagues.
• Strong organisational skills and the ability to remain calm, proactive, and detail-oriented in a fast-paced environment.
• Good knowledge of the local area and a willingness to learn about hotel services, facilities, and guest experiences.

Responsibilities

• Welcome guests on arrival and departure, providing a warm, professional, and memorable experience.
• Assist with luggage handling, room escorting, and guest requests, ensuring a seamless stay from start to finish.
• Provide local recommendations and coordinate transportation, reservations, and other concierge-style services.
• Anticipate guest needs and deliver exceptional service while resolving enquiries promptly and professionally.
• Promote hotel facilities, services, and experiences to enhance guest satisfaction and contribute to revenue opportunities.
• Maintain the highest standards of presentation, organisation, and teamwork to support smooth hotel operations.

Skills

Guest service

Communication

Organisation

Local knowledge

Job description

Sea Containers London, part of the Lore Group on the South Bank, is seeking a Bell & Door Team Member to shape the guest journey with warm, personalised service throughout each stay.

In this ambassador role you will welcome guests on arrival and departure, assist with luggage and escorting, offer local recommendations, coordinate transport and reservations, and help drive hotel facilities and guest satisfaction.