Bell & Door Team Member

Riggs D.C; Greater London; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Guest experience programme

6 complimentary nights per year

Employee discounts across Lore Group

Free meals on duty

Health/Cash Plan

Volunteer leave

Training programmes

Awards and staff events

Ride-to-Work benefit

Family/friend rates

Job summary

Sea Containers London is seeking a Bell & Door Team Member to deliver warm, personalised service for guests on the South Bank. You will assist with arrivals, departures, luggage and guest requests, acting as an ambassador for the hotel to ensure a seamless stay.

As part of a luxury lifestyle hotel with 354 bedrooms and award-winning outlets, you will promote facilities while maintaining presentation and teamwork to support smooth operations and outstanding hospitality.

Qualifications

• Experience in guest services within hospitality.
• Excellent written and verbal communication.
• Organisational and multitasking abilities.

Responsibilities

• Welcome guests on arrival and departure with warmth and professionalism.
• Assist with luggage handling, escorting, and guest requests.
• Provide local recommendations and coordinate transportation and reservations.
• Promote hotel services to enhance guest satisfaction and revenue.

Skills

Guest service

Communication

Organisational skills

Local knowledge

Job description

## Bell & Door Team MemberApply: Sea Containers London: Full time: Posted Today: End Date: October 6, 2026 (25 days left to apply): JR205288A lifestyle Hotel based on London’s eccentric South Bank. With 354 bedrooms, award-winning food and drink outlets and an electric energy, Sea Containers London is a destination where glamour meets brutalism – and it's your London anchor on the River Thames.### About the RoleAs a **Bell & Door Team Member**, you will play a key role in shaping the guest journey, creating exceptional first and last impressions while delivering warm, personalised service throughout each stay. Acting as an ambassador for the hotel, you will support guests with their arrival, departure, and day-to-day needs, ensuring every interaction reflects our commitment to outstanding hospitality.### Key Responsibilities* Welcome guests on arrival and departure, providing a warm, professional, and memorable experience.* Assist with luggage handling, room escorting, and guest requests, ensuring a seamless stay from start to finish.* Provide local recommendations and coordinate transportation, reservations, and other concierge-style services.* Anticipate guest needs and deliver exceptional service while resolving enquiries promptly and professionally.* Promote hotel facilities, services, and experiences to enhance guest satisfaction and contribute to revenue opportunities.* Maintain the highest standards of presentation, organisation, and teamwork to support smooth hotel operations.### Skills & Knowledge* A passion for delivering exceptional guest service, with a friendly, professional, and approachable manner.* Excellent communication and interpersonal skills, with the ability to engage confidently with guests and colleagues.* Strong organisational skills and the ability to remain calm, proactive, and detail-oriented in a fast-paced environment.* Good knowledge of the local area and a willingness to learn about hotel services, facilities, and guest experiences.**Salary -** £26,500 per annum + service charge and benefitsAt Sea Containers London we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including:* Guest experience including dinner and drinks* 6 complimentary nights a year at any Lore Group hotel* Lore Group Employee & Immediate Family Rates* Lore Group Friend and Family Rates* 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery* 50% discount in Lore Group restaurants and bars* Discounts in our spa and cinema* Contribution towards Health - Cash Plan* 2 days paid volunteering leave per year* Life Assurance* Length of service incentives (additional holiday)* Bespoke training programmes* Free meals on duty* Incentives such as Ride-to-Work and season ticket loan* Quarterly employee award ceremony and company staff parties* Employee assistance programme**Location:** London