Concierge

JR United Kingdom; Woking; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading provider in the Build-to-Rent sector seeks a dedicated Customer Service and Sales professional. This role involves engaging with residents, guiding them through leasing processes, and supporting marketing efforts. Ideal candidates will have a strong customer service background and excellent communication skills.

Qualifications

• Proven experience in customer service and/or sales.
• Ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Act as the first point of contact for residents, delivering outstanding service.
• Guide prospective residents through the leasing process.
• Collaborate with the on-site management team for operations.

Skills

Customer Service

Sales

Interpersonal Skills

Communication

Goal-oriented

Job description

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Location: Surrey

Employment Type: Full-time

5 days a week - Monday - Saturday (1/4 Saturdays a month)

My client is a leading provider in the Build-to-Rent sector, offering high-quality, modern homes with exceptional amenities tailored to the needs of our residents. They are committed to providing outstanding service and creating vibrant, welcoming communities.

Key Responsibilities

1. Customer Service Excellence: Act as the first point of contact for prospective and current residents, delivering outstanding service across all touchpoints.
2. Sales & Leasing: Guide prospective residents through the leasing process, from property tours to contract signings, ensuring occupancy targets are met.
3. Resident Engagement: Foster positive relationships with residents, addressing inquiries and resolving issues efficiently.
4. Site Management Support: Collaborate with the on-site management team to ensure seamless day-to-day operations.
5. Marketing & Outreach: Support marketing efforts, including social media engagement, events, and outreach to attract prospective tenants.
6. Administrative Duties: Maintain accurate records in CRM systems and ensure compliance with leasing and regulatory standards.

What We’re Looking For

• Proven experience in customer service and/or sales, ideally within the property, real estate, or hospitality sectors.
• Strong interpersonal and communication skills, with a passion for building relationships.
• Goal-oriented mindset with a track record of achieving sales targets.
• Ability to handle multiple tasks in a fast-paced environment while maintaining attention to detail.
• Familiarity with Build-to-Rent operations or residential leasing is an advantage but not essential.