Concierge

RE-Search London; Woking; On-site; GBP 26,000 - 31,000; Full time

Job summary

An established industry player in the Build-to-Rent sector is seeking a dynamic Receptionist to provide exceptional customer service and support leasing operations. This role involves engaging with residents, guiding them through the leasing process, and collaborating with the on-site management team to ensure smooth operations. With a focus on creating vibrant communities, the ideal candidate will possess strong interpersonal skills and a goal-oriented mindset. Join this innovative firm and contribute to delivering high-quality, modern homes while fostering positive relationships with residents.

Qualifications

• Proven experience in customer service and/or sales, ideally in property or hospitality.
• Strong interpersonal and communication skills with a passion for building relationships.

Responsibilities

• Act as the first point of contact for residents, delivering outstanding service.
• Guide prospective residents through the leasing process, ensuring occupancy targets are met.

Skills

Customer Service

Sales

Interpersonal Skills

Communication Skills

Attention to Detail

Tools

CRM Systems

Job description

Receptionist - Build-to-Rent Site (Surrey)

Location: Surrey

Salary: £26,500 + bonus

Employment Type: Full-time

5 days a week - Monday - Saturday (1/4 Saturdays a month)

My client is a leading provider in the Build-to-Rent sector, offering high-quality, modern homes with exceptional amenities tailored to the needs of our residents. They are commitment to providing outstanding service, and creating vibrant, welcoming communities.

Key Responsibilities

• Customer Service Excellence: Act as the first point of contact for prospective and current residents, delivering outstanding service across all touchpoints.
• Sales & Leasing: Guide prospective residents through the leasing process, from property tours to contract signings, ensuring occupancy targets are met.
• Resident Engagement: Foster positive relationships with residents, addressing inquiries and resolving issues efficiently.
• Site Management Support: Collaborate with the on-site management team to ensure seamless day-to-day operations.
• Marketing & Outreach: Support marketing efforts, including social media engagement, events, and outreach to attract prospective tenants.
• Administrative Duties: Maintain accurate records in CRM systems and ensure compliance with leasing and regulatory standards.

What We're Looking For

• Proven experience in customer service and/or sales, ideally within the property, real estate, or hospitality sectors.
• Strong interpersonal and communication skills, with a passion for building relationships.
• Goal-oriented mindset with a track record of achieving sales targets.
• Ability to handle multiple tasks in a fast-paced environment while maintaining attention to detail.
• Familiarity with Build-to-Rent operations or residential leasing is an advantage but not essential.