Guest Services & Concierge Executive

TN United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hotel in London seeks a passionate concierge to create memorable experiences for guests. You will assist with various guest needs, from providing directions to making restaurant bookings. Ideal candidates will have excellent communication skills and knowledge of local activities. Join a dedicated team and enjoy various employee benefits.

Benefits

Discounted hotel rates

Interest-free season ticket loans

24/7 Employee Assistance Program

Pension and Healthcare Schemes

Wagestream access

Generous recommend-a-friend scheme

Apprenticeships and accredited qualifications

Discounts through online benefits portal

Qualifications

• Proficient in written and spoken English.
• Knowledge of city activities and hotel offerings.

Responsibilities

• Assist guests with directions, bookings, and amenities.
• Ensure excellent guest experiences throughout their stay.

Skills

Communication

Empathy

Knowledge of City Activities

Education

Relevant Experience in Concierge

Job description

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Client:

The Cumberland

Location:

London, United Kingdom

Job Category:

Hospitality

EU work permit required:

Yes

Job Reference:

951c5c63a682

Job Views:

4

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

The Role

Are you the "go-to" person for the latest things to do in London? With a passion for creating memorable moments and showcasing our great City, you will be part of a small but perfectly formed team helping our guests to get the most from their visit. Helping with directions, theatre bookings, delivering luggage, booking restaurants, or delivering guest amenities - every day is different, and no two guests are the same! A key part of the hotel, you will speak to all departments to ensure that we create the very best guest experiences throughout their stay.

What we look for

• The successful candidate will have excellent communication skills, being proficient in both written and spoken English, as well as the ability to show empathy when dealing with guests.
• Knowledge of the hotel and its offerings, city activities such as theatre, arts, exhibits, concerts, shows, sporting events, leisure activities, sightseeing tours, etc., and establishing contacts in these areas to provide information.
• Resourceful knowledge of city activities, theatre, restaurants, events, etc.
• Relevant experience in concierge department is highly desirable.

What's in it for you?

• Discounted rates on hotel rooms, food, and drinks across the Clermont Hotel Group.
• Interest-free season ticket loans (conditions apply).
• Access to a 24/7 Employee Assistance Program.
• Pension and Healthcare Schemes.
• Wagestream - access to earned salary before payday.
• Generous recommend-a-friend scheme.
• Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent).
• Access to discounts and cashback through a wide range of retailers and service providers via our online benefits portal.