Day Concierge (Monday to Friday) - London, E1 Operations - Site Based · London

Encoreestates; London; On-site; GBP 28,000 - 30,000; Full time

Job summary

An established industry player in London is seeking a proactive Concierge to enhance residents' experiences. This role involves delivering exceptional customer service, problem-solving, and ensuring safety through regular site checks. The ideal candidate will bring a positive attitude, excellent communication skills, and a commitment to maintaining high standards. With a supportive work environment and a range of perks, this opportunity is perfect for those passionate about making a difference in people's lives.

Benefits

20 Days Annual Leave + Bank Holidays + Your Birthday Off

Cycle to Work Scheme

MediCash

SmartHealth - Online health services

Eye Care Vouchers

Perkbox Rewards

Company Social Events

Pension Plan

Qualifications

• Experience as a concierge is a plus, but strong customer service or security background is valued.
• Excellent written and verbal communication skills are essential.

Responsibilities

• Greet residents and visitors warmly, assisting with queries and maintenance requests.
• Conduct regular site walk-arounds and monitor CCTV for building safety.

Skills

Customer Service

Problem-Solving

Communication Skills

Health & Safety Knowledge

Job description

Join Our Team as a Concierge in London!

Are you passionate about delivering outstanding customer service? Do you enjoy making a difference in people's day-to-day lives? We're looking for a proactive, customer-focused Concierge to join our dynamic team in the heart of London.

If you’re committed to maintaining high standards and resolving issues efficiently, this role is perfect for you.

• Location: E1-London (Spitalfields Market area) - Please ensure you live no more than a 45 minute commute from the site.
• Annual Salary: £28,000-£30,000 (Dependent on Experience)
• Hours: 35Hours p/week
• Working Pattern: Monday to Friday, 11am-7pm

What You'll Be Doing:

• Welcome and Assist: Greet residents and visitors warmly, making them feel at home. Handle queries and assist with maintenance requests.
• Problem-Solving: Address issues promptly, from maintenance to emergencies, and escalate concerns to the building manager as needed.
• Security: Conduct regular site walk-arounds, check IDs, and monitor CCTV to maintain building safety.
• Parcel Management: Handle and record deliveries for residentsensuring a smooth communication and pick up.
• Maintain Presentation: Keep the concierge area and lobby looking presentable.
• Safety Checks:Looking out for H&S hazards on site patrol,Assist with fire alarm, emergency lighting, and smoke vent testing.
• Local Knowledge: Offer advice and recommendations about the local area to enhance residents’ experience.

What You'll Bring:

• Experience as a concierge is a plus, but a strong customer service or security background is equally valued.
• Excellent communication skills – both written and verbal.
• Health & safety qualifications are advantageous but not essential.
• A positive, can-do attitude, attention to detail, and the ability to handle responsibilities with care.

Perks of Joining Us:

• 20 Days Annual Leave (Pro Rata) + Bank Holidays + Your Birthday Off.
• Cycle to Work Scheme
• MediCash
• SmartHealth – Online health services for you and your immediate family.
• Eye Care Vouchers to support your well-being.
• Perkbox Rewards to enjoy exclusive offers.
• Company Social Events
• Pension Plan