Concierge

Bulgari Hotel London; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

At Bulgari Hotel London, as a Concierge, you will be a vital point of contact for our guests, providing outstanding service and assistance. This fast-paced role calls for exceptional organizational and problem-solving skills alongside a strong knowledge of London. Your commitment to service excellence will enhance guest experiences in a luxury setting.

Qualifications

• In-depth knowledge of London and surrounding areas.
• Experience as a concierge in a luxury brand is preferred.
• Good written and spoken English.

Responsibilities

• Provide excellent service to hotel guests.
• Assist with information and services related to the hotel and local area.
• Organize guest activities and respond to a wide range of requirements.

Skills

Organizational skills

Problem-solving skills

Communication skills

Relationship-building

Education

Formal hospitality training or relevant qualifications

Job description

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Concierge Position

The Concierge plays a vital role in providing excellent service to our hotel guests. Acting as a key point of contact, the concierge assists with information and services related to the hotel and local area. Operating 24 hours, the concierge desk is the hub for organizing guest activities and responding to a wide range of requirements.

The warm welcome and service from our Concierge team enhance guests' experiences, reflecting our genuine, authentic hospitality, which requires the skills of exceptional professionals.

You will draw on your knowledge of the hotel, local area, and relationships with local businesses and suppliers to ensure guests’ requests are met promptly.

What We Are Looking For

To succeed in this role, you may have formal hospitality training or relevant qualifications. What will set you apart is your in-depth knowledge of London and the surrounding areas. Experience as a concierge, especially within a luxury brand, is preferred to understand our environment and guest profile.

The role is demanding and fast-paced. You should possess excellent organizational and problem-solving skills, communicate clearly, and build relationships with guests and key contacts inside and outside the hotel. A can-do attitude and commitment to service excellence are essential.

We value diversity; however, you must have good written and spoken English and be eligible to work in the UK.

While we review every application, we may not respond to each individually. If you do not hear from us within two weeks, your application was unsuccessful this time. We encourage you to continue checking our website for future opportunities.