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Concierge - Concierge - Jumeirah Carlton Tower

Jumeirah

London

On-site

GBP 25,000 - 30,000

Full time

2 days ago

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Job summary

Jumeirah Carlton Tower is looking for a Concierge to enhance their luxury hospitality service. This role involves managing guest inquiries, enhancing customer experiences, and providing exceptional service in one of London's most prestigious hotels. The position offers competitive salary, extensive benefits, and the chance to be part of a renowned brand in the hospitality industry.

Benefits

Competitive salary + excellent service charge

Generous F&B benefits

Reduced hotel rates globally

Extra holiday for significant birthdays

Life insurance

Meals on duty

Ongoing training & development

Employee assistance programs

Qualifications

Strong communication and interpersonal skills required.
Must have a customer service orientation and be flexible with working hours.

Responsibilities

Ensure all guest requests and complaints are attended to promptly.
Have up-to-date knowledge about local activities and services.
Book and arrange transportation and restaurant reservations for guests.

Skills

Communication

Customer Service

Interpersonal Skills

Concierge - Concierge - Jumeirah Carlton Tower

3 days ago Be among the first 25 applicants

About Jumeirah & the Hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Situated in the heart of Knightsbridge, one of London's most exclusive neighbourhoods, Jumeirah Carlton Tower is the quintessential address in SW1 where heritage meets contemporary luxury. Featuring 186 beautifully appointed guestrooms, 87 of which have the fantastic benefit of a balcony, a rarity for the capital, enabling guests to takefulladvantage of the stunning views across London. The property also boasts the city's largest naturally lit swimming pool, situated at the impressive rooftop health club and spa, The Peak, access to the private Cadogan Gardens and destination Italian restaurant La Maison Ani.

About the Job:

An opportunity has arisen for a Concierge to join us Jumeirah Carlton Tower. The main duties and responsibilities of this role:

To ensure that all guest requests, requirements and complaints are attended to promptly and acted in the correct manner.
To have a thorough and up-to-date knowledge about the activities in and around town and to establish business contacts for follow up on guest requests.
To place emphasis on and sell in-house restaurants, facilities and other destinations.
To book seats for guests in restaurants requested and arrange all other requests (transportation etc.)
To reconfirm guest flights and leave confirmation messages to guest.
To check and be familiar with the arrival list, VIP list and departure list on a daily basis.

About you:

Strong communication and interpersonal skills
Strong customer service orientation
Ability to tolerate moderate amounts of walking
Ability to work flexible hours
Demonstrates excellent grooming standards

About the Benefits:

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brands in the hospitality industry. This includes…

Competitive salary + excellent service charge
Extra holiday for significant Birthdays (21.30.40. etc.)
Life insurance
Jumeirah perks website access – discount
F&B and Spa treatment discount
Dry cleaning of uniform or Business attire
Meals on duty
Employee assistance programs
Wellness benefits – Chiropodist, Flu jabs, and more!
Taxi service after hours
Social events & recognitions programs
Ongoing training & development
Wedding/Baby gift
Cycle scheme
Internal transfer scheme
Eye test and discount for VDU users
Dental cash back plan
External transfer scheme

3 Months’ Service:

Company Sick Pay
Travel Card Season Ticket Loan
Live Your Guest Life Stay

6 Months’ Service:

Jumeirah Discounts –Stays in other Hotels
Cycle Scheme • Internal Transfer Scheme
Eye Test & Discount for VDU Users
Dental Cash Back Plan

1 Years’ Service:

External Transfer Scheme

2 Years’ Service:

Group Pension Plan with enhanced contributions
Income Protection Scheme

If you think you could be a successful match for this role, please apply today.

Seniority level

Seniority level
Not Applicable

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
Hospitality

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