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Night Concierge

Rhodium

London

On-site

GBP 25,000 - 35,000

Full time

3 days ago

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Job summary

Rhodium is looking for a Night Concierge for luxury apartments in London. This role requires exceptional customer service, managing guest experiences, and overseeing security and housekeeping functions. The successful candidate will work closely with the Night Duty Manager to create a seamless living environment for residents, embodying the brand's values and ensuring high standards.

Qualifications

Excellent quality customer service for development, residents, and guests.
Motivate colleagues to strive for and achieve success for the company.
Take personal responsibility for understanding and following the company's Health & Safety policies and practices.

Responsibilities

Deliver concierge services, amenity operations, and housekeeping duties.
Manage guest arrivals, deliveries, and amenity bookings.
Build resident loyalty through proactive communication.

Skills

Customer Service

Teamwork

Communication

Motivation

Risk Management

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The Night Concierge will focus on the day-to-day residents and guests of The Broadway delivering duties to an exceptional standard. They will excel on the concierge services, amenity operations, security and housekeeping to ensure integration is seamless and a consistent vision is delivered. They will direct, co-ordinate and plan essential central services such as guest arrivals, deliveries, post, amenity bookings, cleaning, waste disposal and recycling. They will focus on building resident loyalty through proactive communications, setting, and managing expectations and delivering results.

Alongside the Night Duty Manager, you will ensure the multiple service elements operate effectively to create a seamless one-team approach. You will focus on building owner loyalty through proactive communications, setting and managing expectations and delivering results. You will be an ambassador for the brand and the development.

The Candidate

Excellent quality customer service for the development, its residents, and guests.
Motivate colleagues to strive for and achieve success for the company.
Develop and maintain constructive working relationships with team members, onsite staff, residents, guests, and contractors working collaboratively to achieve overall business outcomes.
Take personal responsibility for understanding and following the company's Health & Safety policies and practices, demonstrating personal engagement with safety, and proactively identifying risks and hazards and continuously improve safety performance.
Work very closely with the Night Duty Manager with the implementation of SOP manuals, policies, and procedures.
Work closely with the Night Duty Manager daily, providing resilience and cover for each other
Develop strong relationships with residents
Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.

About Rhodium

Rhodium was established to solely focus on the new build super prime residential market in London. Identifying a gap in the property management industry, Rhodium has created a unique business model not based on scale which provides a level of continuity and focus for each scheme we manage. Part owned by the Monaco Royal Family, Rhodium have a completely unique understanding of the ultra-high net worth individual, how they live and operate within their homes. Rhodium has a contracted portfolio of £11bn across forty schemes and is involved with some of London's most prestigious developments and clients.

Each scheme we manage has been individually selected in order to preserve our brand and ensure we only manage developments of the highest calibre. Discretion, integrity and transparency transcends through our entire organisation. We truly believe there is no other company that can match our desire and intent to perform at this level.

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

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