Spa Concierge

Mandarin Oriental Hotel Group Limited; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a prestigious luxury hotel as a Spa Concierge in London. In this role, you'll manage guest experiences, assist with reservations, and ensure exceptional service in a high-end Spa environment. Ideal candidates possess strong communication skills and a passion for guest satisfaction.

Benefits

Learning & Development Programs

Complimentary hotel stays

Health & Wellness Programs

Retirement Plans

50% discounts on F&B & Spa

Employee referral bonus

Increased holiday entitlement

Free meals on duty

Qualifications

• Experience in a luxury Spa environment or reception experience is preferred.
• Passion for service and exceeding guest expectations.
• Strong understanding of systems and IT technology.

Responsibilities

• Manage guest check-ins and handle reservations.
• Prepare for special occasions by ensuring guest details are updated.
• Provide a tour of the Spa and relaxation area.

Skills

Teamwork

Communication

IT Systems Knowledge

Job description

SPA CONCIERGE, SPA & WELLNESS

39 hours, 5 days per week

We're looking for a Spa Concierge to join our Spa & Wellness team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Hyde Park is London's most iconic address. It's another world; a world of oriental luxury and the most attentive service. A world that's all about our guests.

As a Spa Concierge at Mandarin Oriental Hyde Park, London, you will be responsible for:

• Open SpaSoft system, go through notes, make sure all guests have updated details in terms of birthdays, anniversaries, prepare goodie bags accordingly for special occasions.
• Set up Spa boutique (refill product stock)
• Check-in procedure for guests: get them to fill out consultation form, offer them a herbal tea, take their shoes and replace with Spa slippers.
• Take guest on journey: tour of the Spa and relaxation area, how to prepare for treatment.
• Reservations: responding to calls and emails, recommending bookings, GLOWING (WhatsApp), sending email confirmations & sending prepayment links to guests. Based in separate office within the Spa when on Reservation shift to allow for better Reservations focus.

As a Spa Concierge, you will be working on a rotating shift basis, Monday to Sunday, 39 hours a week. Shift patterns will vary from morning and afternoon shifts (including weekends and bank holidays), so flexibility is required where applicable.

To be a successful Spa Concierge candidate, you have experience within a luxury Spa environment or reception experience and are passionate about service and exceeding guest expectations. You have an strong understanding of systems and IT technology, are a strong team player and have excellent communication skills, both written and verbal. Previous Spa or Hotel experience in a 5 star environment is desirable but not essential.

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

• Access to discounts and deals with over 500 popular high street retailers, including discounted gym memberships and travel deals

• 50% F&B & Spa discount on property

• Special MO discounted rate at Anytime Fitness gyms across the world (£30 per month or £300 per annum)

• Complimentary Westfield Healthcare cash plan, children added at no extra cost

• Colleague Experience Stay in-house with breakfast included upon completed probation

• Friends & Family hotel rate and Spa discount

• 1 paid Charity Day per year to dedicate to a charity of your choice

• Season ticket loan & cycle to work scheme

• £750 recruitment referral bonus

• Free meals on duty & uniform dry-cleaning services

• Increased holiday entitlement with Length of Service, up to 33 days off

• Subsidized podiatry sessions with our incredible Bastien pedicurists

• Free Life Assurance benefits whilst in service

• Access to Hospitality Action’s Employee Assistance Programme

• Employee Recognition Programmes
• Social, wellbeing, charity, and sporting events throughout the year

SUSTAINABILITY AT MANDARIN ORIENTAL HYDE PARK, LONDON

Mandarin Oriental Hyde Park, London is a proudly certified Global Sustainable Tourism Council (GSTC) hotel. Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set out by the GSTC.

We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts. We are very proud of the initiatives our colleagues have implemented to help us on the path to achieving our sustainability goals, such as single-use plastic elimination, ethical supply chain and procurement, community and colleague engagement, technology practices and waste reduction. We are committed to doing the right thing, every day.

DIVERSITY & INCLUSION

We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate.

All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.

ELIGIBILITY TO WORK IN THE UK

Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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