Concierge

Frasers Hospitality; London; On-site; GBP 22,000 - 30,000; Full time

Job summary

Frasers Hospitality is seeking a Concierge to join their team at Fraser Suites Queens Gate. As a part of the Front Office team, you will play a vital role in delivering exceptional service, enhancing guests' experiences from the moment they arrive. Ideal candidates will have a strong background in customer service, excellent attention to detail, and a collaborative spirit.

Qualifications

• Proven experience in a similar role.
• Excellent attention to detail and time management skills.
• Enthusiastic with a passion for customer service.

Responsibilities

• Contribute to the first impression of guests at check-in.
• Deliver exceptional customer service and handle queries professionally.
• Support day-to-day reception duties ensuring smooth Front Office operations.

Skills

Customer Service

Attention to Detail

Problem Solving

Teamwork

Job description

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Frasers Hospitality, a member of Frasers Property Group, is a global hospitality leader. As the world’s leading brand in serviced apartments and hotel residences, we deliver gold standard hospitality in cities across Asia, Australia, Europe, the Middle East and Africa. A true global brand with a friendly feel, our staff are connected through our shared vision and four core values, collaborative, real, respectful, and progressive. Passionate about promoting from within, our culture is one which is fostered by the continual learning and development needs of our staff.

Frasers Hospitality owns and operates 7 properties in the UK. Brands include Fraser Suites, Fraser Place and Fraser Residence as well as Park International Hotel. These perfectly located properties can be found in London, Edinburgh and Glasgow providing guests with a comfortable and luxurious experience. Perfect for both business and leisure travellers, our accommodations are available for short and long stays.

Working as a Concierge;

Do you love putting a smile on people’s faces and creating memorable experiences? Then come and join our fantastic team at Fraser Suites Queens Gate as Concierge, you will contribute to the first impression of our guests at check in and will play a key part in delivering exceptional customer service. Being a part of the Front Office team, you will be involved in the day-to-day reception duties. You will ensure the smooth-running of the Front Office Department at all times, dealing with guest queries and requests professionally and efficiently.

You are a flexible and enthusiastic individual with a passion for customer service who will enjoy working as part of an amazing team who all share the same passion – to create memories that our guests will remember. If you are an excellent communicator and problem solver this role will help you develop these skills further, often being the bridge of communication between customer and management.

What we’re looking for:

• You have proven experience in a similar role.
• Excellent attention to detail and time management skills.
• You are an enthusiastic individual with a passion for customer service.
• You enjoy working as part of a team who all share the same passion – to create memories that our guests will remember.
• You would like to build upon your leadership and team management skills.