Concierge

TN United Kingdom; Horley; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel in Gatwick is seeking a passionate Concierge to create memorable experiences for guests. The role involves greeting guests, providing local knowledge, and ensuring outstanding customer service. Join a growing team with opportunities for career progression.

Benefits

28 days holiday

Free meals on duty

Uniform offered and dry cleaned

Complimentary on-site parking

Discounted employee friends & family rates

Food and beverage discounts

Christmas gifts and employee parties

Introduce a friend scheme

Wage stream

Employee assistance programme

Qualifications

• Extensive knowledge of the local area.
• Excellent communication skills and high standard of written and spoken English.

Responsibilities

• Greeting guests warmly.
• Serving as the main point of contact for guests.
• Collaborating with other departments to ensure seamless guest experiences.

Skills

Customer Service

Communication

Teamwork

Education

Experience in a similar role within a 4-star hotel

Job description

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Holiday – 28 days holiday, enhanced after 5 years of service.

But there’s more...

• Free meals on duty.
• Uniform offered and dry cleaned.
• Complimentary on-site parking whilst on duty.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

About us...

Sofitel Gatwick is the perfect blend of style and convenience. With 518 spacious ensuite rooms plus a selection of restaurants and bars showcasing fresh international flavours. Our luxurious hotel has gym facilities and 14 flexible conference and meeting rooms with space to accommodate up to 300 guests. It offers an exclusive walkway straight into the airport's North Terminal.

A bit about what you will do...

Concierges in our team are passionate about creating the most unique and memorable experiences for our guests. They have a natural ability to make our guests feel welcome, special, and cared for throughout their stay.

Responsibilities include:

• Greeting guests warmly.
• Being knowledgeable about hotel facilities and services.
• Sharing local area knowledge and suggesting places to visit.
• Assisting guests with errands and special requests.
• Serving as the main point of contact for guests, providing outstanding customer service.
• Addressing inquiries, requests, and concerns promptly and courteously.
• Collaborating with other departments to ensure seamless guest experiences.

More about you...

• Providing high-quality service comes naturally to you.
• Dedicated to creating memorable experiences.
• Extensive knowledge of the local area.
• Excellent communication skills and a high standard of written and spoken English.
• You value being part of a team and supporting colleagues.
• A smart and professional appearance.
• Approachable, positive, and proactive manner.
• Experience in a similar role within a 4-star hotel is a significant advantage.

Grow with us...

We are growing rapidly, and with growth come advancement opportunities. Being part of the Arora group offers exciting opportunities for career progression and development across our properties and brands.