Night Security Concierge

TN United Kingdom; London; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading charity organization seeks a Night Concierge for the Haringey Complex Care Team. This role involves supporting vulnerable adults with complex needs, ensuring safety, and providing assistance during night shifts. Ideal for those passionate about helping others, this position offers a great entry point into the charity sector.

Qualifications

• Experience working or volunteering in a similar environment is beneficial.
• Understanding of issues affecting vulnerable adults with mental health support needs.

Responsibilities

• Provide first point of contact and safeguarding to clients at night.
• Deal with emergencies and conduct health and safety checks.
• Report incidents and communicate concerns to the team.

Skills

Communication

IT Skills

Empathy

Job description

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Do you have a passion for working with people and the ability to empathise with others?

We are looking for someone to join the Haringey Complex Care Team as a Night Concierge. Haringey Complex Needs Service supports rough sleepers and those at risk of rough sleeping with complex needs with independent living skills, especially tenancy sustainment and routes into training and employment. Supports 23 single homeless people aged 18-65 with additional support needs, including those around social isolation and life skills.

Working as a Night Concierge, you will:

• Provide a first point of contact and safeguarding to clients at night.
• You may be required to work alone at times being responsible for dealing with emergencies, undertaking regular health and safety checks on patrols and through monitoring the CCTV system.
• Report incidents or maintenance issues and communicate any concerns or events to the rest of the team.

Working hours will be on a scheduled rota. The postholder could be working shifts Monday – Friday, as well as evenings, weekends and bank holidays.

About you

This is a great role to learn about working in the charity sector, many of our specialist workers and managers developed a career after starting in Night Concierge roles.

You don’t need extensive experience; but some experience of working or volunteering in a similar environment and an understanding of the issues that affect vulnerable adults with mental health support needs will be beneficial.

• If you think you could interact with clients in a positive and friendly manner throughout the night and be passionate about working in a service that supports vulnerable adults, we encourage you to apply!
• You should have good communication and basic IT skills with the ability to keep records and follow procedures.
• The ability to stay alert and awake during your shift and act with integrity, using your initiative to remain calm to identify the appropriate action to take in various situations.

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

When you're ready to apply click the ‘Apply Now’ Button to start your online application form.

Closing date: 10 am on 28th May 2025

Interview and assessments on: 9th June 2025