Concierge

Emcor Uk; Barrow-in-Furness; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company dedicated to revolutionizing facilities management through innovation and collaboration. In this dynamic role, you'll be responsible for delivering a variety of services that enhance customer satisfaction and operational efficiency. Your proactive approach will ensure that facilities run smoothly while minimizing disruptions. This is an excellent opportunity to contribute to a diverse and inclusive workplace where your skills and initiative will be valued. If you're looking to make a meaningful impact and thrive in a supportive environment, this role is perfect for you.

Qualifications

• Experience in a Total Facilities Management (TFM) environment is advantageous.
• Ability to work independently and take initiative is essential.

Responsibilities

• Attend to emergency works and coordinate with the Customer Contact Centre.
• Monitor site car park operations and report daily activities.
• Ensure minimal disruption to clients while carrying out tasks.

Skills

Computer literacy

Written communication skills

Verbal communication skills

Initiative

Customer service

Energetic attitude

Experience in TFM

UK Driving Licence

Tools

PDA

Job description

About EMCOR UK:

At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.

Role overview:

A floor-based role this is a multi-skilled, multi-task service activity requiring well presented and well organised persons to deliver a variety of services across the contract. The essence of this role is to make customers’ lives easier.

What you’ll do:

• Attend to emergency/urgent works when contacted and informed by the Customer Contact Centre (Help Desk); working as a team to resolve when appropriate
• Responsible for day-to-day activities for respective site car parks including monitoring operations, issuing violations and distributing permits
• Report on the overall activities on a daily basis to the Soft Services Manager
• Report and log with the Customer Contact Centre team any out of line event, safety concern, system or breakdown which cannot be resolved (e.g. lights not working, windows broken, trip or slip hazards, heating system not working, leaking taps etc)
• Arrange for daily site inspections to ensure standard of work and schedule adherence
• Coordinate with other teams to ensure the satisfactory completion of all work requests and tasks of multi-trades
• Source, develop and maintain relationship with retrospective customers and clients
• Ensure that clients are subjected to minimum disruptions whilst work is carried out
• To carry out PPM and reactive cleaning tasks as instructed
• Carry out Go Look See’s and Process Confirmations as requested and/or scheduled

Who you’ll be:

• Computer literate – able to use PDA’s
• Good written and verbal communication skills
• Smart and presentable
• Lively and outgoing
• Energetic with the desire to succeed
• Ability to work using own initiative
• Experience of working in a Total Facilities Management (TFM) environment would be an advantage
• UK Driving Licence is essential for this role
  

At EMCOR UK, we embrace and celebrate diversity in all its forms.
We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving. We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices. Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed. Join us in building a better world at work.