Concierge Non Union

Sienna Senior Living; Keswick; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking organization dedicated to enhancing the lives of residents. As a Concierge, you will play a vital role in creating a welcoming environment, responding to inquiries, and providing exceptional customer service. Your organizational skills and positive attitude will shine as you manage multiple tasks and support the team. This role offers a unique opportunity to connect with residents and visitors, making a meaningful impact in their daily lives. If you’re passionate about service and eager to contribute to a supportive community, this position is the perfect fit for you.

Qualifications

• Completion of grade 12 education is required.
• Excellent communication skills are essential for this role.

Responsibilities

• Respond to resident and visitor enquiries with a focus on customer service.
• Provide clerical support to managers and assist with cash transactions.

Skills

Verbal communication

Written communication

Customer service

Organizational skills

Problem-solving

Education

Grade 12 education

Office administration courses

Tools

MS Office (Excel, Word, PowerPoint)

Job description

Casual: on call basis (sick and vacation coverage)
Shifts: 6-2 PM or 2-9 PM

If you’re passionate about being a part of a team that is, committed to the Team Member Experience and driven by innovation and growth, then join us!

The Concierge is a critical role within our communities as it impacts the lives of residents and ignites the warmth of human connection.

As a Concierge your typical day will impact in the following ways:

• Responding to all resident and visitor enquiries as their first priority in a diplomatic manner, utilizing problem solving and complaint resolution skills and ensures all complaints are forwarded to the General Manager in writing.

• Promoting excellent customer service in all personal interactions with visitors, families, residents and team members.

• Greeting all visitors to the building and ensures that their needs are addressed in a pleasant and unhurried fashion and conducts mini tours in accordance with policies and procedures.

• Providing clerical and computer support to all managers as requested.

• Completing required records to support cash transactions related to the sale of guest and team member meal vouchers / tickets.

• Performing other duties as assigned.

Must haves:

• Completion of grade 12 education.

• Excellent verbal and written communication skills.

• Positive attitude and proven customer service skills through related work experience.

• Proven organizational skills and ability to multi task.

• Must demonstrate computer proficiency with MS Office, specifically Excel, Word, and Power Point.

• All applicants must successfully pass the prescribed Vulnerable Sector Check. Applicable to Ontario applicants.

• As part of legislative requirements, all successful candidates must meet the provincial police check and tuberculosis screening requirements as applicable.

Bonus Points for having:

• Additional applied courses i.e. office administration preferred.

Act upon your desire to help others and Join Sienna Senior Living as we continue to enhance the lives of those we serve.

Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.