Seasonal Sales Assistant

Mulberry England; Greater London; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive basic salary

Bonus

Product allowance

Staff discount and exclusive staff-sal

Birthday day off

Pension contributions & Life Assurance

Training and development opportunities

Volunteering days (2 per year)

Commission

Job summary

Mulberry Covent Garden is seeking an enthusiastic Seasonal Sales Assistant to deliver memorable customer experiences in our on-site store. You will use product knowledge and storytelling to tailor each interaction while building lasting relationships with customers and maintaining Mulberry’s brand standards.

You will thrive in a dynamic retail environment, delivering excellent service, supporting the team, and contributing to a welcoming store culture.

Qualifications

• Experience in delivering high-quality customer service in a retail setting.
• Ability to tell product stories and build memorable customer experiences.
• Strong product knowledge and fashion sense with a passion for Mulberry aesthetics.
• Experience using in-store CRM tools to nurture customer relationships.

Responsibilities

• Create a welcoming and engaging shopping environment for customers and colleagues.
• Deliver an engaging customer experience and drive sales in-store.
• Develop and maintain customer relationships using CRM tools to support upselling and loyalty.
• Align with Mulberry values and contribute to a positive team culture.

Skills

Customer service

Storytelling

Product knowledge

CRM experience

Tools

CRM software

POS systems

Job description

Seasonal Sales Assistant

Covent Garden, LondonRetail Stores /Fixed Term Contract /On-siteBorn in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit. Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification. Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. To do this our people are honest, dynamic, and community spirited. If these are values you share, we would love you to join our team. At Mulberry our Sales Assistants are called 'Experience Experts', and it's because you need to create truly memorable experiences for all our customers. You will be imaginative, using your product knowledge and storytelling to customise each experience, and to nurture long lasting relationships with your customer. You will be open to learning and developing yourself as you to strive to be an expert within your field and be excited to to play your part in our 'Back to the Mulberry Spirit' strategy.

What we need from you:

You will always be customer focused:

• You will create a welcoming and fun environment for your customers and team.
• You will be committed to delivering an engaging, dynamic and memorable customer experience in your store.
• You will develop and maintain key customer relationships using instore CRM tools to support you.
• You will be culturally connected; you understand how Mulberry fits into the fabric of life and art around us and use this to excite our customers.

You will drive performance:

• You will be curious about the business and willing to share your ideas.
• You will have a competitive spirit and a strong desire to succeed.
• You will deliver operational excellence showing respect and consideration for people, product and your environment.

You will care about people and the planet:

• You will embody our Values in all you do by being honest, dynamic, and community spirited.
• You will support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others.
• You will feel inspired to work for a B Corp business, incorporating environmentally and socially responsible practices into your work.

You are:

• Honest
• Dynamic
• Community Spirited
• In love with fashion!

What we will do for you:

• Competitive basic salary
• Bonus
• Product allowance
• An enviable staff discount and exclusive access to staff sales
• Extra day off for your birthday
• Pension Contributions & Life Assurance
• Training and development opportunities
• x2 paid volunteering days per year £14.80 - £14.80 an hourThis role also offers commission.

We may use AI tools to help with parts of our recruitment process, such as reviewing applications, analysing CVs and assessing responses. These tools support our recruitment team by highlighting relevant information. However, all hiring decisions are made by people. If you'd like to know more about how we use and process your data, please get in touch.