Compliance Officer – Asset Compliance – AR

Southern Housing; Sittingbourne; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

Southern Housing is seeking a Compliance Officer to support its Asset Compliance team in Sittingbourne. You will help maintain property compliance records, coordinate access, liaise with residents and contractors, and monitor inspections and remedial works across the housing portfolio.

You will contribute to data quality, reporting, and the delivery of housing compliance programmes while ensuring administrative processes run smoothly.

Qualifications

• Experience in Asset Management or Compliance within social housing or a local authority.
• Understanding of property compliance requirements in a housing environment.
• Experience maintaining compliance records, databases and large datasets.
• Experience monitoring KPIs, performance information and compliance deadlines.
• Excellent communication and interpersonal skills, with confidence liaising with residents, contractors and external organisations.
• Strong organisational skills and the ability to prioritise workloads and meet deadlines.

Responsibilities

• Provide administrative support to Compliance Managers and the wider team.
• Arrange appointments, manage calendars and coordinate property access with residents.
• Maintain accurate and up-to-date compliance records using Apex and other databases.
• Monitor compliance contracts, inspections and outstanding remedial works.
• Produce and assist with performance reports and KPI monitoring.
• Respond to telephone calls, emails, resident enquiries and general correspondence.
• Liaise with contractors, external agencies and internal departments.
• Raise works orders and process invoices where required.
• Support difficult-to-access properties through follow-up visits, cold calling and leaving access notices.
• Monitor the completion of remedial works and process supporting documentation.
• Assist with quality checks and continuous improvement activities.
• Support complaint resolution and ensure administrative queries are dealt with promptly.

Tools

Apex

Job description

Compliance Officer – Asset Compliance

Location: Sittingbourne – 2 days in officer, 3 WFH
Pay Rate: £160 per day PAYE
Organisation: Southern Housing
Department: Asset Compliance – Building Services & Maintenance

Job Overview

Southern Housing is looking for a Compliance Officer to provide administrative and operational support to its Asset Compliance team. You will work closely with Compliance Managers to ensure property compliance records are accurate, inspections and remedial works are monitored, and all relevant administrative processes are completed efficiently.

The role involves maintaining compliance databases, coordinating property access, liaising with residents and contractors, monitoring performance and supporting the delivery of housing compliance programmes.

Key Responsibilities

• Provide administrative support to Compliance Managers and the wider team.
• Arrange appointments, manage calendars and coordinate property access with residents.
• Maintain accurate and up-to-date compliance records using Apex and other databases.
• Monitor compliance contracts, inspections and outstanding remedial works.
• Produce and assist with performance reports and KPI monitoring.
• Respond to telephone calls, emails, resident enquiries and general correspondence.
• Liaise with contractors, external agencies and internal departments.
• Raise works orders and process invoices where required.
• Support difficult-to-access properties through follow-up visits, cold calling and leaving access notices.
• Monitor the completion of remedial works and process supporting documentation.
• Assist with quality checks and continuous improvement activities.
• Support complaint resolution and ensure administrative queries are dealt with promptly.

Essential Requirements

• Previous experience working within Asset Management or a Compliance team, ideally within social housing or a local authority.
• Understanding of property compliance requirements within a housing environment.
• Experience maintaining compliance records, databases and managing large datasets.
• Experience monitoring KPIs, performance information and compliance deadlines.
• Good numerical, analytical and reporting skills, with the ability to identify discrepancies and areas requiring attention.
• Excellent communication and interpersonal skills, with confidence liaising with residents, contractors and external organisations.
• Strong organisational skills and the ability to prioritise workloads and meet deadlines.

Desirable Experience

• Experience using property or compliance management systems, particularly Apex.
• Knowledge of building compliance areas such as fire safety, gas, electrical safety, asbestos and water hygiene.
• Experience coordinating property inspections, arranging access and monitoring remedial works.
• Experience working with housing association or local authority contractors.