Compliance Coordinator - Domestic Heating & Hot Water

JAM Recruitment Ltd; Hyndburn; On-site; GBP 27,000 - 36,000; Full time

Benefits offered by this job

40 days holiday per year

Pension scheme (matched up to 10%)

Health cash plan

Flexible working environment

Job summary

Onward Homes in Accrington is hiring a Compliance Coordinator - Domestic Heating & Hot Water on a permanent basis. The role supports the team with database management, information collation, regular reporting, and performance monitoring.

The ideal candidate will be experienced in property management and compliance, with strong IT skills and a methodical, detail-oriented approach. A customer-focused attitude and good communication are essential.

Qualifications

• Educated to GCSE standard or equivalent qualification/experience.
• Experience in property management, maintenance and planned works.
• Experience in a customer focused environment.
• Demonstrable methodical approach with good organisation in a team or solo setting.
• Strong written and verbal communication skills.

Responsibilities

• Maintaining Records – keep up to date records of proposed/completed compliance work for domestic heating and hot water.
• Certification and remedial action – reconcile certificates/reports and flag non-compliances or additional work.
• Information analysis – use systems to analyse information for compliance programmes and performance.
• System management – manage systems to deliver compliance works, create work orders, budgets, payments.
• Audit support – provide accurate information for internal and external audits.

Skills

Performance management

Property management

Customer focus

Methodical work

Communication skills

IT skills

Education

GCSE standard

Level 2 VRQ Gas Safety Awareness (Desirable)

Level 2 VRQ Asset & Building Compliance (Desirable)

Tools

Housing Asset Management Systems

Database systems

Microsoft Word

Microsoft Excel

Job description

The Compliance Coordinator - Domestic Heating & Hot Water role, based in Accrington and offering £31,350 per annum on a full-time basis, sits within Onward’s operations. You will oversee administrative duties tied to statutory compliance for heating systems, managing schedules, certifications, and records. Coordinating with engineers and contractors, you will ensure all work meets regulatory standards and internal policies. Your attention to detail will be vital in tracking inspections and resolving discrepancies. Strong organisational skills and proficiency with computer systems are essential for this position. The company provides 40 days of paid holiday annually, a pension scheme with matched contributions up to 10%, and access to a health cash plan.

What you can expect from us

We offer a competitive salary of £31,350 per annum . 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Stream - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%). A great flexible working environment, with a range of family friendly policies. Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the ‘Learning for life’ scheme. Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications.

About the role

We are seeking a Compliance Coordinator - Domestic Heating & Hot Water to join our Compliance team on a permanent basis based in Accrington. The purpose of the role is to support the Domestic Heating and hot water team in management of databases, collation of information, providing regular reports and performance management and monitoring.

Job Responsibilities

• Maintaining Records – Support the Domestic Heating and Hot water Compliance Team in ensuring accurate and up to date records of proposed and completed compliance work and finance purposes are maintained and current in relation to all domestic heating and hot water and associated risks.
• Certification and Remedial Action – Ensure associated compliance related works orders, certificates/reports are reconciled, recorded and checked and that non‑compliances and additional/remedial work are identified to the relevant colleague.
• Information Analysis – Utilise established and future systems and assist in their development to enable timely and accurate analyse of information for associated Compliance programmes and the performance of the service and prepare and validate relevant reports as required.
• System Management and Administration – Ensure effective management of systems for delivery of relevant compliance works, administer the systems to ensure the creation of work orders, budgets, payments etc. as required.
• Internal and External Audit Support – Provide accurate, up to date and concise information for internal and external audits as and when required.

Skills / Experience

Essential: Experience of performance management of planned work and the information needed to support their delivery.

Essential: Knowledge and understanding of property management, maintenance, and planned work.

Essential: Experience of working in a customer focused environment.

Essential: A demonstrable methodical approach to work, with sound organisational skills, within a team environment but also an ability to work on your own.

Essential: High quality communication skills (both written and verbal).

Essential: IT skills particularly experience with Microsoft Word, Excel, housing Asset Management Systems and database systems.

Desirable: Knowledge of core Housing Systems, Business Planning and Asset Management systems.

Desirable: Knowledge of IT with regard to database systems, core Housing Management, Finance and Asset Management systems.

Qualifications

Essential: Educated to GCSE standard or equivalent qualification/ experience.

Desirable: Level 2 VRQ Award in Gas Safety Awareness in Social Housing.

Desirable: Level 2 VRQ Award in Asset and Building Compliance Awareness.

About The Organisation

About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on [e-mail] and a member of the HR Team will be in touch.