Housing Repairs Co ordinator

JAM Recruitment Ltd; Hyndburn; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

32 days annual leave + bank holidays

Pension matched 10%

Salary Finance loans

Simply Health cash plan

Flexible working arrangements

Paid sick leave

Learning for life scheme

Job summary

Onward Repairs in Accrington is seeking a Housing Repairs Co-ordinator for a full-time, permanent role. You will schedule maintenance, liaise with tenants and contractors, and track repair progress using Asset Management systems.

A strong emphasis on customer service, organisation and prioritisation is essential, with hybrid working pattern. The role is office-based in Accrington four days a week with one day at home, transitioning to full-time in-office by January 2027.

Qualifications

• Experience of delivering customer service to residents.
• Experience of partnership working with colleagues and external partners.
• Experience of working as part of a team and supporting others.

Responsibilities

• Data entry and administration across Asset Management systems.
• Raise works orders and update project details.
• Monitor progress of repairs and ensure contractor payments are processed.
• Extract standard and ad-hoc reports as required.
• Provide admin support to the repairs team and manage meeting logistics.
• Ensure contracts and budgets checks on awarded work orders.

Skills

Customer service

Partnership working

Teamwork

MS Office

Education

GCSE or equivalent

Tools

Asset Management systems

Job description

This Housing Repairs Co ordinator role with Onward in Accrington offers a full time, permanent contract at £29,400 annually, equivalent to £15.28 hourly. The successful candidate will schedule maintenance work, liaise with tenants and contractors, and track repair progress using relevant systems. Strong communication, organisation and customer service abilities are essential, alongside the capacity to manage competing priorities calmly. Benefits include 32 days annual leave plus bank holidays, totalling 40 days paid holiday each year, immediate pension entry with matched contributions reaching 10%, Salary Finance loans and savings, a Simply Health cash plan covering dental, optical and physiotherapy, plus family friendly flexible arrangements and paid sick leave.

What you can expect from us

We offer a competitive salary of £29,400 per annum (£15.28 hourly). 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or through the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the ‘Learning for life’ scheme Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications.

Key Responsibilities

• Data entry and Administration
• Enter data into Onwards Asset Management systems ensuring good standards of data quality.
• Complete, issue and administer electronic contract set up and standard contract documentation for various projects.
• Raise works orders and update project details on the Asset Management systems.
• Pursue and monitor progress on individual projects and repair jobs and voids to ensure the Asset Management systems are updated and that contractor payments are made efficiently.
• Extract standard reports and produce ad-hoc reports as required.
• Provide support and advice to others in the team as an advanced user of the Asset Management systems.
• Administer the repairs pre/post inspection process for the region from receipt of Inspections due through to entering results into Onwards repairs system.
• Be the primary source of administration support to the repairs team, including contractor meeting minute taking, organising meetings, photocopying etc.
• Contracts and Budgets Check that all contractors being awarded work orders are accredited, including assistance in relation to the new supply contractor process, and waiver form process.
• The responsibility of the role is to provide technical and general administration support to the Housing Repairs Team. This role is currently based in our Accrington office four days per week, with home working on Tuesdays. Please note that this arrangement is expected to transition to full-time office-based working by the end of January 2027.

Essential Skills and Experience

• Experience of delivering customer service
• Experience of partnership working
• Experience of working as part of a team
• IT skills – Microsoft office to Intermediate level
• Experience of following set policies and processes

Desirable Skills and Experience

• Knowledge and awareness of related housing regulations/ law
• Understanding of Budgetary controls
• Knowledge of Sub-contractor and repairs services

Qualifications

• Desirable Educated to GCSE standard or equivalent qualification/ experience Knowledge and understanding of building construction, property maintenance and planned investment

About The Organisation

About Onward Onward Repairs is the in-houses repairs and maintenance service for Onward Homes, keeping customers’ homes safe, secure and well maintained. Our skilled teams deliver responsive repairs, planned works and voids services, combining high standards, strong teamwork and a customer-first approach. We invest in our people and take pride in making a real difference to our communities. Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on [e-mail] and a member of the HR Team will be in touch.

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