Housing Repairs Coordinator

Onward Homes; Liverpool; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Pension scheme with matched employer

Flexible working environment

Health cash plan

Learning for life

Job summary

Onward Homes is seeking several Housing Repair Coordinators to join our Onward Repairs team on a permanent basis. You will provide technical and administrative support to the Housing Repairs Team, helping ensure data accuracy and smooth project delivery.

The role is hybrid with office time three days per week at the Watson Office on Renshaw Street, Liverpool. Experience in data entry, contract administration and budget awareness will help you succeed in this busy, customer‑facing environment.

Qualifications

• Experience of Delivering Customer Service.
• Experience of Partnership Working.
• Experience of working as part of a Team.
• IT Skills - Microsoft Office to Intermediate Level.
• Experience of following set policies and processes.

Responsibilities

• Enter data into Onward Asset Management systems ensuring good standards of data quality.
• Raise works orders and update project details on the Asset Management systems.
• Pursue and monitor progress on individual projects and repair jobs and voids to ensure the Asset Management systems are updated and that contractor payments are made efficiently.
• Extract standard reports and produce ad-hoc reports as required.
• Provide support and advice to others in the team as an advanced user of the Asset Management systems.
• Administer the repairs pre/post inspection process for the region from receipt of Inspections due through to entering results into Onward repairs system.
• Be the primary source of administration support to the repairs team, including contractor meeting minute taking, organising meetings, photocopying etc.
• Check that all contractors being awarded work orders are accredited, including assistance in relation to the new supply contractor process, and waiver form process.
• Monitor contractor performance and customer satisfaction.
• Liaise with Accounts Payable/Contractors/ Project Managers and Repairs Specialists in relation to invoice queries and payments.
• Follow and Implement action plans to address budget variances.
• Ensure that delegated authorities are adhered to.

Skills

Customer service

Partnership working

Teamwork

MS Office

Policies & processes

Job description

About The Role

What you can expect from us

• We offer a competitive salary of £29,400 per annum (£15.28 per hour).
• 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks.
• Stream - access both short and long terms loans, plus provides access to a savings facility.
• Opportunity to further increase annual leave with service or though the holiday purchase scheme.
• Immediate entry to our Pension scheme (matched contributions up to 10%)
• A great flexible working environment, with a range of family friendly policies
• Simply Health cash plan with financial benefits and the option to extend to your family.
  Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.
• Paid leave for absence including sickness, maternity, paternity, and adoption leave.
• Access of up to £150 annually through the ‘Learning for life’ scheme
• Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
• Develop your career with support and access to training and qualifications.

About the Role

We are looking for a number of Housing Repair Coordinators to join our Onward Repairs team on a permanent basis. The responsibility of the role is to provide technical and general administration support to the Housing Repairs Team.

This is a hybrid role with a requirement for the post holder to work in the office 3 days per week in our Watson Office (Tuesday, Wednesday and Thursday), Renshaw Street Liverpool.

Key Responsibilities

Data entry and Administration

• Enter data into Onwards Asset Management systems ensuring good standards of data quality.
• Complete, issue and administer electronic contract set up and standard contract documentation for various projects.
• Raise works orders and update project details on the Asset Management systems.
• Pursue and monitor progress on individual projects and repair jobs and voids to ensure the Asset Management systems are updated and that contractor payments are made efficiently.
• Extract standard reports and produce ad-hoc reports as required.
• Provide support and advice to others in the team as an advanced user of the Asset Management systems.
• Administer the repairs pre/post inspection process for the region from receipt of Inspections due through to entering results into Onwards repairs system.
• Be the primary source of administration support to the repairs team, including contractor meeting minute taking, organising meetings, photocopying etc.

Contracts and Budgets

• Check that all contractors being awarded work orders are accredited, including assistance in relation to the new supply contractor process, and waiver form process.
• Monitor contractor performance and customer satisfaction.
• Liaise with Accounts Payable/Contractors/ Project Managers and Repairs Specialists in relation to invoice queries and payments.
• Follow and Implement action plans to address budget variances.
• Ensure that delegated authorities are adhered to.

Skills and Experience

Essential

• Experience of Delivering Customer Service
• Experience of Partnership Working
• Experience of working as part of a Team
• IT Skills - Microsoft Office to Intermediate Level
• Experience of following set policies and processes

Desirable

• Knowledge and Awareness of related housing regulations/Law
• Understanding of budgetary controls
• Knowledge of Sub Contractor and Repairs Service

About Us

About Onward

Onward Repairs is the in‑house repairs and maintenance service for Onward Homes, keeping customers’ homes safe, secure and well maintained. Our skilled teams deliver responsive repairs, planned works and voids services, combining high standards, strong teamwork and a customer‑first approach. We invest in our people and take pride in making a real difference to our communities.

Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region.

We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.

In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.

We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below.

At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions.

If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process theycan contact the HR team on [e-mail] and a member of the HR Team will be in touch.

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