Scheme Manager

JAM Recruitment Ltd; Manchester; On-site; GBP 24,000 - 33,000; Full time

Benefits offered by this job

40 days paid holiday

Pension matched contributions up to 10

Health cash plan

Flexible working policies

Competitive salary

Sick / maternity / paternity leave

Learning for life scheme

Volunteer days

Job summary

Onward Homes in Manchester is seeking a Scheme Manager to oversee daily operations at D'Oliveira Court, ensuring safe, well-maintained sheltered housing for tenants.

You will manage safety, coordinate maintenance, respond to enquiries, and build strong relationships with residents, contractors and partners, with emphasis on excellence and customer care. A full UK driving licence is required and the role offers a competitive salary with generous holiday.

Qualifications

• Experience of dealing with older people in a service environment.
• Experience of building management and compliance requirements.
• Knowledge of Health and Safety policies and risks.
• Ability to work on your own initiative as part of a dispersed team.
• Skilled communicator with excellent customer service skills.
• IT skills – Microsoft Office up to an intermediate level.
• Satisfactory Disclosure Barring Service (DBS) reference.

Responsibilities

• Provide intensive housing and building management services at Onward sheltered housing schemes enabling tenants to live confidently and independently in their own homes and ensuring Onward meet its health & safety and compliance requirements.
• Service Delivery: Provide each tenant with an agreed level of intensive housing management.
• Respond to tenant and scheme emergencies.
• Provide each resident with regular contact and a Personal Emergency Evacuation Plan (PEEPS).
• Health & Safety Compliance: Ensure that each Sheltered Housing scheme meets the regulatory standards for all health and safety and compliance requirements.
• Ensure the property logbooks are up to date and all requirements are met.
• Partnership Working: Liaise with health and social care providers, voluntary agencies, and others assisting tenants to maintain their accommodation.
• Develop processes of direct communication with tenants, relatives of tenants, the wider community and external parties.
• Neighbourhoods: Ensure all voids, lettings and housing management issues are communicated to neighbourhoods ensuring collaborative working.
• Ensure that effective, sensitive management practices are maintained by implementing Onward management procedures within the scheme.
• Line Management & Leadership: Whilst the role has not direct line management responsibilities our Scheme Managers will lead through setting a positive example in delivering a first class housing management service through our value of "Excellence, Creativity and Respect".
• Building Management: Oversee the day to day running of scheme, including reporting repairs, health and safety concerns, reducing risk and ensuring security of the building is maintained.
• Report and monitor performance of repairs and service contracts.

Skills

Communication skills

Organisational skills

Customer-focused

Housing management

Health and safety knowledge

IT skills (MS Office)

DBS check

Education

GCSE standard or equivalent

National Wardens Certificate / Sheltered Housing Certificate (Desirable)

Job description

The Scheme Manager position in Manchester involves overseeing daily operations within Onward’s housing portfolio. You will manage site safety, coordinate maintenance, and support residents with their tenancy needs. This full-time role carries a salary of £28,700, with standard working hours. Your duties will include conducting inspections, handling enquiries, and liaising with contractors to ensure high service standards. Strong communication and organisational abilities are essential, alongside a customer-focused approach. Previous experience in housing or a similar sector is advantageous.

What you can expect from us

• Onward provides 40 days of paid holiday
• a pension with matched contributions up to 10%
• access to a health cash plan
• Flexible working policies and a supportive environment are also offered
• We offer a competitive salary of £28,700 per annum
• 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks
• Stream - access both short and long terms loans, plus provides access to a savings facility
• Opportunity to further increase annual leave with service or though the holiday purchase scheme
• Immediate entry to our Pension scheme (matched contributions up to 10%)
• A great flexible working environment, with a range of family friendly policies
• Health cash plan with financial benefits and the option to extend to your family
• Cover includes dental, optical, physiotherapy, 24HR private GP access and much more
• Paid leave for absence including sickness, maternity, paternity, and adoption leave
• Access of up to £150 annually through the ‘Learning for life’ scheme
• Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme
• Develop your career with support and access to training and qualifications
• 2 paid half days volunteering per year

Job Requirements

The role will be based at D'Oliveira Court, M24 5QU.

A Full UK Driving Licence and access to your own car is required for this role.

Job Responsibilities

• The purpose of the role is to provide intensive housing and building management services, at Onward sheltered housing schemes enabling tenants to live confidently and independently in their own homes and ensuring Onward meet its health & safety and compliance requirements.
• Service Delivery: Provide each tenant with an agreed level of intensive housing management.
• Respond to tenant and scheme emergencies.
• Provide each resident with regular contact and a Personal Emergency Evacuation Plan (PEEPS).
• Health & Safety Compliance: Ensure that each Sheltered Housing scheme meets the regulatory standards for all health and safety and compliance requirements.
• Ensure the property logbooks are up to date and all requirements are met.
• Partnership Working: Liaise with health and social care providers, voluntary agencies, and others assisting tenants to maintain their accommodation.
• Develop processes of direct communication with tenants, relatives of tenants, the wider community and external parties.
• Neighbourhoods: Ensure all voids, lettings and housing management issues are communicated to neighbourhoods ensuring collaborative working.
• Ensure that effective, sensitive management practices are maintained by implementing Onward management procedures within the scheme.
• Line Management & Leadership: Whilst the role has not direct line management responsibilities our Scheme Managers will lead through setting a positive example in delivering a first class housing management service through our value of "Excellence, Creativity and Respect".
• Building Management: Oversee the day to day running of scheme, including reporting repairs, health and safety concerns, reducing risk and ensuring security of the building is maintained.
• Report and monitor performance of repairs and service contracts.

Skills/Experience

• Experience of dealing with older people in a service environment.
• Experience of building management and compliance requirements.
• Relevant knowledge of Health and Safety policies and risks.
• Ability to work on your own initiative as part of a dispersed team.
• Skilled communicator with excellent customer service skills.
• Experience of working proactively to improve services and customer satisfaction.
• IT skills – Microsoft office up to an intermediate level.
• Satisfactory Disclosure Barring Service (DBS) reference.

Desirable

• Knowledge of CQC requirements.

Qualifications

• Educated to GCSE standard or equivalent qualification/experience.

Desirable Qualifications

• National Wardens Certificate / Sheltered Housing Certificate or equivalent.

About The Organisation

Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region.

We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year.

We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.

In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.

We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve.

We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates.

Please let us know if there is anything we can do to assist you with our recruitment process via the email address below.

At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on [e-mail] and a member of the HR Team will be in touch.