Housing Officer - Liverpool and Wirral

JAM Recruitment Ltd; Liverpool; On-site; GBP 34,000 - 41,000; Full time

Benefits offered by this job

Annual leave 32 days

Pension matched 10%

Simply Health plan

Flexible working

Job summary

Onward Homes is seeking a Housing Officer to manage tenancies across Liverpool and Wirral. The role focuses on tenancy sustainment, anti-social behaviour, and property inspections, with flexible working. A driving licence is required.

The role offers a comprehensive package including generous leave, pension contributions up to 10%, and a health plan, with opportunities for training and career development.

Qualifications

• Knowledge of housing regulations/law is required.
• Experience delivering face-to-face customer service.
• Experience developing partnerships with support agencies, local authorities and community groups.
• Ability to manage complex and challenging caseloads.
• Good IT skills, including MS Office.

Responsibilities

• Deliver social impact opportunities within the neighbourhood and across the region.
• Provide tenancy management services to minimise rent loss and support sustainability.
• Carry out estate inspections with partners and customers.
• Manage tenancies at risk and provide referrals to support pathways.
• Ensure high-quality customer service and act on residents' voices.

Skills

Housing regulations

Face-to-face service

Partnership development

Handling complex caseloads

IT proficiency

Funding bids support

Onsite project delivery

Education

GCSE standard or equivalent

CIH (Desirable)

Tools

Microsoft Office

Job description

The Housing Officer - Liverpool and Wirral position, based in Liverpool, carries a full-time salary of £37,250 per annum. Onward seeks a professional to manage tenancies and neighbourhoods across this patch. Your duties will involve tenancy sustainment, addressing anti-social behaviour, and conducting property inspections. You will work closely with residents, handling queries and enforcing tenancy conditions where necessary. Strong communication and problem-solving abilities are essential for building trust within communities. The role offers a comprehensive package, including 32 days of annual leave plus bank holidays, a generous pension with matched contributions up to 10%, and access to a Simply Health cash plan. Flexible working arrangements support a healthy balance between professional duties and personal commitments.

What you can expect from us We offer a competitive salary of £37,250 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the ‘Learning for life’ scheme Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications.

About the Role

We are seeking a Neighbourhood Partnership Specialist to join our Neighbourhoods team in the Merseyside area on a permanent basis. The purpose of the role is to deliver face to face customer services and housing support in our neighbourhoods, providing support to customers, delivering social impact and tenancy management services. Ensure high-quality customer service and collaborate well with colleagues and partners and champion the Onward values to enable people and communities to be their best. Experience of tenancy management and estate management within a housing or property-related environment is highly desirable. A valid full UK Driving License is required for this role.

Key Responsibilities

• Social Impact
  • Identify and contribute to social impact opportunities within the Neighbourhood and across the region to deliver.
  • Support the delivery of Neighbourhood Improvements and opportunities for customers.
  • Develop strong connections with partners, organisations and community groups doing positive work in our communities.
• Tenancy Management
  • Provide a comprehensive tenancy management service including letting our homes to minimise rent loss and to contribute to tenancy and neighbourhood sustainability and enforcement action where appropriate.
  • Carry out estate inspections with partners and customers to identify improvements through the budget setting process and managing service charges effectively.
• Tenancy Sustainment
  • Manage tenancies which may be at risk of failure by supporting the customers to be able to adhere to the term of the tenancy.
  • Provide referrals to external and internal support pathways, work closely with statutory services and provide low level support by making use of Onward support offers.
• Customer Service and Customer Voice
  • Focus on the delivery of high-quality customer service.
  • Develop positive relationships with customers in line with the Onward + approach and listen, hear and act on the voice of customers.
• Neighbourhood Plus
  • Collaborate effectively with colleagues from other teams and departments to help deliver neighbourhood initiatives linked to the Onward Difference.
• Partnership Working
  • Contribute to excellent external partnership work to support effective service delivery.
  • Be an ambassador for the organisation and an advocate for customers.
• Professional Curiosity
  • Be professionally curious, including taking a proactive approach to safeguarding and vulnerabilities, making reasonable adjustments and effectively logging customer contact and contact details.

Skills and Experience

• Knowledge and Awareness of related housing regulations/law.
• Experience of delivering face to face customer service.
• Experience of developing partnership working with support agencies, local authorities and community groups.
• Engage and successfully work with complex and challenging caseloads/individuals.
• Good understanding of the social, economic and political context in the neighbourhoods in which we operate.
• Competent IT skills, including intermediate proficiency in Microsoft Office.
• Ability to support external funding bids as and when required.
• Experience of delivering on site projects and improvements.

Qualifications

• Essential Educated to a GCSE standard or equivalent qualifications/experience.
• Desirable Relevant professional qualification e.g - CIH

About The Organisation

Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on [e-mail] and a member of the HR Team will be in touch.