Housing Repairs Co ordinator

Onward Homes; Accrington; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Pension matched up to 10%

Flexible working environment

Health cash plan

Learning for life scheme

Training & qualifications support

Job summary

Onward Homes is seeking a Housing Repairs Coordinator for a 6 months fixed-term role based in Accrington. You will support the Housing Repairs Team with data entry, contract administration and project administration.

The role is four days per week in the office with Tuesday home-working, moving to full office-based work by Jan 2027. We offer a competitive package and a strong pension and benefits scheme.

Qualifications

• Experience delivering customer service within a housing or public sector role.
• Experience working in partnership with teams and external parties.
• Ability to work as part of a team and follow set policies and processes.
• Proficient IT skills with Microsoft Office to an intermediate level.

Responsibilities

• Enter data into asset management systems and maintain data quality.
• Prepare, issue and administer electronic contract setup and documents.
• Raise works orders and update project details in systems.
• Monitor progress on projects and repairs and ensure contractor payments are made.
• Produce standard and ad-hoc reports as required.
• Provide advanced user support for asset management systems.
• Administer pre/post inspection processes for repairs regionally.
• Provide general admin support to the repairs team, including meeting minutes.

Skills

Customer service

Partnership working

Teamwork

MS Office

Policies & processes

Education

GCSE level or equivalent

Building construction knowledge

Tools

None

Job description

About The Role

What you can expect from us

• We offer a competitive salary of£29,400 per annum(£15.28 hourly).
• 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks.
• Salary Finance - access both short and long terms loans, plus provides access to a savings facility.
• Opportunity to further increase annual leave with service or though the holiday purchase scheme.
• Immediate entry to our Pension scheme (matched contributions up to 10%)
• A great flexible working environment, with a range of family friendly policies
• Simply Health cash plan with financial benefits and the option to extend to your family.
  Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.
• Paid leave for absence including sickness, maternity, paternity, and adoption leave.
• Access of up to £150 annually through the ‘Learning for life’ scheme
• Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
• Develop your career with support and access to training and qualifications.

About the Role

We are looking for aHousing Repairs Coordinatorto join our Onward Repairs team on a 6 months fixed term basis based in Accrington. The responsibility of the role is to provide technical and general administration support to the Housing Repairs Team.

This role is currently based in our Accrington office four days per week, with home working on Tuesdays. Please note that this arrangement is expected to transition to full-time office-based working by the end of January 2027.

Key Responsibilities

Data entry and Administration

• Enter data into Onwards Asset Management systems ensuring good standards of data quality.
• Complete, issue and administer electronic contract set up and standard contract documentation for various projects.
• Raise works orders and update project details on the Asset Management systems.
• Pursue and monitor progress on individual projects and repair jobs and voids to ensure the Asset Management systems are updated and that contractor payments are made efficiently.
• Extract standard reports and produce ad-hoc reports as required.
• Provide support and advice to others in the team as an advanced user of the Asset Management systems.
• Administer the repairs pre/post inspection process for the region from receipt of Inspections due through to entering results into Onwards repairs system.
• Be the primary source of administration support to the repairs team, including contractor meeting minute taking, organising meetings, photocopying etc.

Contracts and Budgets

• Check that all contractors being awarded work orders are accredited, including assistance in relation to the new supply contractor process, and waiver form process.

Skills/Experience

Essential

• Experience of delivering customer service
• Experience of partnership working
• Experience of working as part of a team
• IT skills – Microsoft office to Intermediate level
• Experience of following set policies and processes

Desirable

• Knowledge and awareness of related housing regulations/ law
• Understanding of Budgetary controls
• Knowledge of Sub-contractor and repairs services

Qualifications

Desirable

• Educated to GCSE standard or equivalent qualification/ experience
• Knowledge and understanding of building construction, property maintenance and planned investment

About Us

About Onward

Onward Repairs

is the in‑house repairs and maintenance service for Onward Homes, keeping customers’ homes safe, secure and well maintained. Our skilled teams deliver responsive repairs, planned works and voids services, combining high standards, strong teamwork and a customer‑first approach. We invest in our people and take pride in making a real difference to our communities.

Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region.

We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.

In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.

We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below.

At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of your recruitment process. We do not use AI to make hiring decisions.

If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process theycan contact the HR team on [e-mail] and a member of the HR Team will be in touch.