Compliance Administrator

Concept Housing Association; Oldbury; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a highly motivated Administrator to join their Compliance Assurance Team. This exciting full-time position involves working collaboratively across various service areas to ensure high-quality services are delivered consistently. You will play a vital role in ensuring that all statutory compliance requirements related to properties are met, liaising with managing agents, and handling inquiries from service providers. If you are passionate about delivering excellent customer service and have strong communication skills, this role offers a fantastic opportunity to make a positive impact in the community.

Benefits

Company Pension Scheme

Life Assurance

Private Medical Insurance

Salary Exchange for Electric Car

Additional Leave

Christmas Office Closedown Days

Employee Reward Portal

Enhanced Maternity/Paternity Pay

Employee Assistance Programme

Qualifications

• Experience working with external stakeholders and managing multiple contracts.
• Effective communication skills and ability to deliver excellent customer service.

Responsibilities

• Liaise with managing agents to ensure compliance documentation is obtained.
• Collaborate with colleagues to meet compliance requirements and manage inquiries.

Skills

Stakeholder Management

Contract Management

Communication Skills

Customer Service

Numeracy Skills

IT Skills

Tools

Microsoft Office Suite

Job description

Location: Birmingham

This is a temporary, full-time vacancy that will close in 10 days at 23:59 BST.

The vacancy

Full Time

Fixed Term Contract – 12 months

We have a fantastic opportunity for a highly motivated Administrator to join our Compliance Assurance Team. You will work collaboratively across various service areas, supporting and challenging service providers to ensure high-quality services are delivered consistently.

The role

The Compliance Administrator will be part of the Compliance Assurance Team, responsible for obtaining and ensuring that all statutory compliance requirements related to properties used for our residents are met.

On a daily basis, you will liaise with managing agents, requesting and following up on compliance documentation related to properties. These will be checked and verified before approval for use, playing an integral role in our property onboarding procedures to ensure ongoing compliance with all H&S legislation.

You will work effectively as part of a team, collaborating with colleagues across the organization to meet all compliance requirements, including following escalation procedures and ensuring adherence to our Provider Performance Management Framework (PPMF).

You will handle enquiries from providers via telephone and email, assisting team members and providers with property/document-related queries.

About you

You will have:

• Experience working with external stakeholders and building relationships
• Experience managing multiple contracts with service providers to deliver positive outcomes
• Effective written and verbal communication skills
• Ability to deliver excellent customer service
• Good numeracy and IT skills, with experience using Microsoft Office suite

What we can offer in return

• Company pension scheme
• Life assurance (four times salary)
• Private medical insurance
• Salary exchange for an electric car (eligibility dependent)
• Additional leave: bereavement, life events, emergency days, birthday (if on a weekday)
• Christmas office closedown days
• Employee reward portal
• Enhanced maternity/paternity pay
• Employee assistance programme

Inclusive Culture

We are an equal opportunities employer. All applications are considered based on role requirements, regardless of gender, nationality, ethnicity, marital status, age, disability, sexual orientation, or religious belief.

INDLOW

About us

Concept Housing Association is committed to delivering safe, comfortable, and compliant homes, supporting vulnerable individuals with empathy and a resident-centered approach. We specialize in exempt housing, providing supported accommodation to help residents live with dignity and safety.

Our dedicated team brings extensive experience in supporting homeless individuals. We strive to meet the highest standards and make a positive impact in the community.

Our approach

A new way forward

We have overhauled traditional methods to improve the experience of property provision and support, developing innovative models that challenge conventions and set higher standards for social housing and emergency accommodation.

A customized approach

We recognize that each situation is unique. Our support is flexible and personalized, allowing us to adapt as needed. We maintain open communication to foster strong partnerships with providers and local authorities.