Compliance Administrator

TN United Kingdom; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a motivated Compliance Administrator to join their Assurance Team. In this pivotal role, you will ensure that all properties meet statutory compliance requirements, working closely with managing agents and service providers. Your effective communication skills and ability to build relationships will be key as you manage compliance documentation and support property onboarding procedures. This innovative firm offers a collaborative environment where your contributions will help maintain high-quality services. If you are passionate about compliance and customer service, this opportunity is perfect for you.

Benefits

Company pension scheme

Life assurance (four times salary)

Private medical insurance

Salary exchange for an electric car

Bereavement leave

Christmas office closedown days

Employee reward portal

Enhanced maternity/paternity pay

Employee assistance programme

Qualifications

• Experience with external stakeholders and managing contracts.
• Strong written and verbal communication skills.

Responsibilities

• Liaise with managing agents for compliance documentation.
• Ensure properties meet all health and safety legislation.

Skills

Stakeholder Management

Contract Administration

Communication Skills

Customer Service

Numeracy Skills

IT Skills

Tools

Microsoft Office Suite

Job description

We have a fantastic opportunity for a highly motivated Administrator to join our Compliance Assurance Team to work collaboratively across a range of service areas; supporting and challenging service providers to ensure high quality services are delivered consistently.

The role

The Compliance Administrator will be part of the Compliance Assurance Team, whose function is to obtain and seek assurance that all statutory compliance requirements are met in relation to properties we utilise for our residents.

On a day-to-day basis, you will liaise with managing agents, requesting and chasing compliance documentation relating to property, which is then checked and verified before the property is approved for use. This function is an integral part of our property onboarding procedures, making sure that all of our properties remain compliant with all H&S legislation.

A great team player, you will work with other colleagues across the organisation to meet all compliance requirements, including following escalation procedures and ensuring compliance with our Provider Performance Management Framework (PPMF).

You will deal with enquiries from providers by telephone, email and assist team members and providers with property/document related queries.

About you

You will have:

1. Experience of working with external stakeholders and building relationships with others
2. Experience of administering and managing multiple contracts working with service providers and delivering positive outcomes
3. Effective communication skills, both written and verbal
4. The ability to deliver excellent customer service
5. Good numeracy and IT skills with experience of the Microsoft suite of products

What we can offer in return:

1. Company pension scheme
2. Life assurance (four times salary)
3. Private medical insurance
4. Salary exchange for an electric car (dependent on eligibility)
5. Other leave – bereavement leave, life events, emergency days, birthday (if it falls on a weekday)
6. Christmas office closedown days
7. Employee reward portal
8. Enhanced maternity/paternity pay
9. Employee assistance programme

Inclusive Culture:

We are an equal opportunities employer, and all applications are considered based on role requirements, regardless of gender, nationality, ethnicity, marital status, age, disability, sexual orientation, or religious belief.