Compliance Administrator

Time Recruitment Solutions Ltd; Altrincham; On-site; GBP 25,000 - 29,000; Full time

Job summary

A leading healthcare provider is looking for a highly organised Compliance Administrator to assist in ensuring the highest standards of patient safety and governance. Key responsibilities include providing administrative support to the Hospital Director, monitoring patient experience, and conditioning responses to complaints. Candidates should possess strong administrative skills ideally from a healthcare setting, excellent communication abilities, and the capability to work under pressure. This is a permanent role located in Altrincham, UK, with an expected salary of £25,000 per annum.

Qualifications

• Strong administrative experience, ideally within healthcare.
• Excellent communication, organisation, and time management skills.
• Ability to work under pressure and meet tight deadlines.
• First-class customer service skills.
• Experience with audit processes and diary management.

Responsibilities

• Provide professional administrative and secretarial support to the Hospital Director.
• Support a culture of patient safety and learning from incidents and complaints.
• Assist with investigations and reviews, ensuring timely and policy-compliant reporting.
• Monitor patient experience and support improvements in practice and policy.
• Work with senior leaders on service improvement plans.
• Maintain accurate records of CQC notifications and incident reports.
• Coordinate responses to patient complaints in line with policy.
• Prepare quality reports and lead Clinical Governance meetings.
• Contribute to clinical audits and policy development.
• Use data systems to support improvements in patient safety.

Skills

Strong administrative experience, ideally within healthcare

Excellent communication

Organisation skills

Time management skills

Ability to work under pressure

First-class customer service skills

Experience with audit processes

Diary management

Job description

Compliance Administrator

Location: Altrincham

Salary: £25,000 per annuum

Contract: Permanent

Time Recruitment is proud to be the exclusive recruitment partner for this exciting opportunity.

We are seeking a highly organised and detail-oriented Compliance Complaints Administrator to join a leading healthcare provider. This role is pivotal in supporting the Hospital Director and Senior Management Team to ensure the highest standards of patient safety, governance, and service quality.

Key Responsibilities

• Provide professional administrative and secretarial support to the Hospital Director.
• Support a culture of patient safety and learning from incidents and complaints.
• Assist with investigations and reviews, including serious incidents, whistleblowing, and complaints, ensuring timely and policy-compliant reporting.
• Monitor patient experience, identify themes, and support improvements in practice and policy.
• Work with senior leaders on service improvement plans and quality performance indicators.
• Maintain accurate records of CQC notifications, incident reports, and governance reviews.
• Coordinate responses to patient complaints in line with policy.
• Prepare quality reports and lead the organisation of Clinical Governance meetings.
• Contribute to clinical audits, policy development, and embedding of learning.
• Use data systems to support improvements in patient safety and experience.

Skills & Experience

• Strong administrative experience, ideally within healthcare.
• Excellent communication, organisation, and time management skills.
• Ability to work under pressure and meet tight deadlines.
• First-class customer service skills.
• Experience with audit processes and diary management