Complex Product Support Specialist (Hybrid)

Tes Australia; Wales; Hybrid; GBP 40,000 - 52,000; Full time

Benefits offered by this job

25 days annual leave rising to 30

5% pension

State of the art offices

Access to My Benefits World

Free eye care cover

Life Assurance

Cycle to Work Scheme

EAP (Employee assistance programme)

Monthly Tes Socials

Learning and Development menu

Job summary

Tes is seeking a Complex Product Support Associate in the United Kingdom (Wales region) to join a hybrid work arrangement, with three days in the office weekly. The role focuses on providing technical and operational support for complex products, resolving issues across the customer lifecycle, including pre-sales, onboarding, and ongoing value realisation.

You will maintain product expertise, guide customers on configuration and best practices, surface insights to product teams, and collaborate

Qualifications

• Strong problem-solving and diagnostic skills.
• Ability to guide customers on configuration and best practices.
• Proactive knowledge sharing to improve product adoption.

Responsibilities

• Provide technical and operational support to resolve product or usage issues across the product lifecycle.
• Engage directly with customers and specialist SME support as needed.
• Maintain expertise on relevant products and advise on configuration and limitations.

Skills

Technical Troubleshooting

Solution Guidance

Knowledge Sharing

Clear Communication

Job description

Tes is seeking a Complex Product Support Associate in the United Kingdom (Wales region) to join a hybrid work arrangement, with three days in the office weekly. The role focuses on providing technical and operational support for complex products, resolving issues across the customer lifecycle, including pre-sales, onboarding, and ongoing value realisation.

You will maintain product expertise, guide customers on configuration and best practices, surface insights to product teams, and collaborate