Hybrid Product Support Content Specialist: Help Center

Career Moves Group; Greater London; Hybrid; GBP 105,000 - 107,000; Full time

Job summary

Career Moves Group in London is seeking an experienced Product Support Content Specialist to create and maintain clear customer support content for consumer technology products, ensuring accuracy and accessibility.

You will collaborate with product, engineering, design, marketing and support teams, using AI tools for research and drafting with rigorous human review before publication. The role is 6 months, 40 hours per week, paid weekly via PAYE.

Responsibilities

• Create, review and update customer-facing Help Centre articles, FAQs, guides and product support content.
• Translate complex product and technical information into clear, accessible language.
• Work with cross-functional teams to understand product changes and ensure support content is accurate.
• Review customer feedback and recurring support issues to identify content gaps and improvements.
• Use AI tools to support research and drafting, then edit, verify and refine content before publication.
• Manage multiple content requests and deadlines, agreeing priorities with stakeholders.
• Raise concerns and negotiate when proposed content, scope or timelines could affect quality or accuracy.
• Collaborate with colleagues across the UK and US, including occasional later meetings.

Job description

Career Moves Group in London is seeking an experienced Product Support Content Specialist to create and maintain clear customer support content for consumer technology products, ensuring accuracy and accessibility.

You will collaborate with product, engineering, design, marketing and support teams, using AI tools for research and drafting with rigorous human review before publication. The role is 6 months, 40 hours per week, paid weekly via PAYE.