Complex Needs Caseworker

LLOYD'S REGISTER INTERNATIONAL; Oxford; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

28 days annual leave

Cycle to Work

Pension scheme

Employee Assistance Programme

Job summary

St Mungo’s in Oxford is seeking a Complex Caseworker to join the Rough Sleeper team. You will oversee a caseload and provide day-to-day support to help clients transition from street homelessness to sustainable accommodation, with a strong focus on tenancy sustainment.

You will work with health, housing, employment and training services, advocate for marginalised clients, and build relationships with partner agencies to deliver lasting outcomes.

Qualifications

• Experience delivering a client-centred service to people experiencing homelessness.
• Ability to work with vulnerable individuals with complex needs including health and housing challenges.
• DBS check required and right to work in the UK.

Responsibilities

• Oversee a caseload of clients and support their transition from rough sleeping to accommodation.
• Provide day-to-day support with tenancy sustainment and independent living goals.
• Collaborate with health, housing, employment and training services and partner agencies.

Skills

Communication skills

Networking

Advocacy

Complex needs

Job description

This is a Contract, Full time vacancy that will close in 11 days at 10:00 BST.

About The Role

Are you a creative person looking for role where you can make a lasting difference to people experiencing homelessness in Oxford?

This post is offered as a 12 month fixed term contract until 11 October 2027, or secondment for internal staff (maternity cover)

We are looking for a Complex Caseworker to join our Rough Sleeper team in Oxford who provide intensive support to people with complex needs experiencing homelessness. This passionate team offer person centred support service to help people who require a specialist intervention approach to support them through the transition from rough sleeping into sustainable accommodation.

In this role you will work collaboratively with the Rough Sleeper Navigator Coordinator and Outreach team as well as relevant partner agencies in Oxford to deliver sustainable outcomes to clients.

You will advocate for clients who have been some of the most marginalised in the local area, to make a real and long lasting difference to their recovery.

You will be responsible for overseeing a caseload of clients and providing day to day support to clients with their transition from the streets into accommodation and independent living with a strong focus on tenancy sustainment and rescue.

This includes working with people on health, housing, employment and training support. You will be given support to build strong relationships with a range of other services to find creative and sustainable routes to recovery for clients.

You’re typical working hours will be Monday – Friday, with flexibility to work outside of these hours at times to support the team through SWEP.

About you

Above all we are looking for people who share our values; who are passionate about supporting our clients to sustain their recovery. Even if you don’t think you match 100 % of the criteria, we would still like to hear from you as we value transferable skills. Potential can be equally as important as experience, so if you think you have what it takes, please do apply!

If you have good communication skills, with the ability to network and build effective relationships with a variety of people,

You should have a good working understanding of supporting vulnerable with complex needs, such as substance use, mental and physical health issues, and the ability to understand the difficulties they experience in accessing services that full meet their needs.

We will provide you with support, supervision and training so that you can develop the necessary skills to offer a high quality service to clients.

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under‑represented groups.

Closing date: 10am on 23 September 2026

Interview and assessments on 6-9 October 2026

Please note: This role is not eligible for visa sponsorship. Applicants must have existing and ongoing right to work in the UK for the duration of employment.

Successful candidates will be required to provide evidence of their right to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.

About Us

Our purpose is to end homelessness and rebuild lives. It drives everything that we do. For the past 55 years, we have been on the ground every day and every night, supporting people to recover from homelessness and advocating for change. We support around 28,000 people each year and our work means that more than 2,700 people have somewhere safe to stay each night.

What We Offer

We are working hard to create a diverse and fully inclusive culture where all colleagues feel valued, and we welcome applications from all under‑represented groups. We believe that equity, diversity and inclusion improves the health, wellbeing and development of our colleagues and helps to ensure everyone feels valued. We know that when diversity, inclusion and wellbeing are prioritised, we are happier, healthier and can ultimately achieve better outcomes for our clients.

Below are some of our key focus areas to improve both our candidate and colleague experience:

A growing number of diversity networks including LGBTQ+, Womens Action, Lived Experience and Anti‑Racist networks.

Increasing visibility by ensuring that all interview panels across the organisation are diversely represented to ensure fair and balanced decision making during the recruitment process.

A safe and supportive working environment championing positive action via various internal schemes such as upward mentoring and a Steps into Management programme.

Mandatory Diversity & Inclusion training for all staff, unconscious bias training for managers, and a range of other courses such as Trans awareness and Autism Awareness.

In recognition of the importance of transparency, we publish our employee diversity statistics and pay gap reports on our website.

We offer a comprehensive package of benefits to our colleagues to ensure wellbeing remains a key priority. Maintaining a good work life balance can be tricky, but with family friendly policies, flexible and agile working options and an incremental annual leave allowance, we are committed to making sure you have the options available as and when you need them.

• Agile working model for suitable roles.
• Supportive flexitime and toil arrangements.
• 28 days annual leave rising to 31 after five years’ service.
• Family friendly leave policies including - maternity, adoption and parental leave. Carers leave, and fertility treatment leave.
• Financial wellbeing platform offering loans, advances and saving options.
• Auto-enrolment to pension scheme after six months service with an employer contribution of 6%.
• Employee Assistance Programme and access to SmartHealth app – 24/7 GP appointments, health checks and nutrition advice.
• Cycle to Work scheme and interest free season ticket loans.
• Discount vouchers including gym, retail, food & drink, travel, electricals and more.

At St Mungo’s we are committed to providing development opportunities for all our colleagues. We welcome people with a wide range of experiences and value transferable skills so that we can provide the best support for people experiencing homelessness. That’s why we have a robust induction, training and development programme that supports colleagues throughout their career at St Mungo’s.

• Highly praised internal training courses and access to external learning to build your skills and meet your professional development goals.
• Steps into Management programme to support colleague progression.
• Commitment to continued professional development with access to career development forums, internal mentoring and internal secondment opportunities.

A DBS disclosure check is a requirement for this post and will be undertaken for the successful candidate.

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

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