Project Worker Complex Needs

LLOYD'S REGISTER INTERNATIONAL; Greater London; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Flexible working hours

25 days annual leave (increasing to 30

Pension scheme

Health cash plan and discounts

Training programme

Job summary

Single Homeless Project is seeking a Project Worker at Milton House in Islington to support clients experiencing homelessness and related complex needs. You will manage a caseload, build trust, assess needs, and develop safety and support plans tailored to individual goals.

You’ll work with health, housing and other services to coordinate joined-up support, maintain records, and help clients progress toward stable outcomes in a compassionate, trauma-informed environment.

Qualifications

• Experience meeting people facing homelessness and complex needs.
• Patience, creativity and warmth in client work.
• Ability to hold a caseload and build trusting relationships.
• Ability to work with health, social care, housing and criminal justice partners.
• Commitment to recovery and empowerment.

Responsibilities

• Hold a caseload and build purposeful, trusting relationships with clients.
• Complete assessments, develop person-centred support and safety plans.
• Help clients identify meaningful goals and address health, housing, or daily living needs.
• Collaborate with colleagues and external partners to coordinate joined-up support.
• Maintain accurate records and contribute to the safe running of accommodation.
• Participate in ongoing training and development to build skills.

Skills

Caseload management

Empathy

Communication

Teamwork

Job description

Contact us

Work for us

Team

Milton House

Location

Islington

No. of Vacancies

1

Contract Type

Permanent

Hours per week

37.5

Salary

Starting at £29,822.41 and rising incrementally to £32,034.46 per annum

Closing Date

20/09/2026

Ref No

SHP2142

About the role:

Real change rarely happens in a straight line. At our Milton House project, you’ll work alongside people who have experienced homelessness, trauma and multiple disadvantage, offering the consistency, practical support and belief that can help them begin moving forward.

As a Project Worker, you’ll hold a caseload and build purposeful, trusting relationships with clients. You’ll complete assessments, develop person-centred support and safety plans, and help people identify goals that feel meaningful and achievable to them. This could include supporting someone to improve their health, address substance use, manage their accommodation, strengthen their daily living skills or reconnect with services and opportunities in their community.

You’ll be there when situations become challenging, responding calmly to risk, safeguarding concerns and periods of crisis while continuing to recognise each person’s strengths and potential. Working closely with colleagues and external partners, you’ll advocate for clients, coordinate joined-up support and help remove the barriers that have previously prevented them from accessing the help they need.

This is a hands-on and varied role where no two days will look the same. Alongside direct support, you’ll contribute to the safe and effective running of the accommodation, maintain clear and accurate records and help create an environment where clients are treated with dignity, respect and hope. You’ll also receive ongoing training, reflective practice and development opportunities to strengthen your skills and build your future career within SHP.

The working rota for this post is Monday - Friday, with no weekend shifts. The rota will consist of a mixture of earlies (8am - 3.30pm) & lates (3pm - 10.30pm).

About you:

• You know how to meet people where they are, building trust with people who may be facing homelessness, mental health challenges, substance use, trauma or other complex needs.
• You bring patience, creativity and warmth to your work, especially when someone has been let down by services before or needs time to feel safe accepting support.
• You’re confident holding a caseload, but you never lose sight of the person behind the support plan — their strengths, choices, goals and hopes for the future.
• You understand that progress rarely happens through one service alone, and you’re ready to work closely with health, social care, housing and criminal justice partners to help people get the right support.
• You believe recovery looks different for everyone, and you’re motivated by helping people build confidence, independence and a more stable life at their own pace.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up.

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own.

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable.

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing date: Sunday 20th August at midnight

Interview date: Tuesday 29th August online via Microsoft Teams

Please note there will be a second stage interview in service in Islington for suitable candidates.

This post will require an Enhanced DBS check (processed by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role.

Our attractive benefits package includes:

• A salary increase after successfully completing six month's probationary period
• A 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services
• 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays),
• A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary
• Staff Health Cash Plan and discounts scheme
• Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work

Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed and are IIP Silver accredited.