Project Worker Complex Needs - Islington

LLOYD'S REGISTER INTERNATIONAL; Greater London; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Salary increase after probation

37.5 hour week with core hours 10am–4p

25 days annual leave rising to 30

Contributory pension scheme

Staff Health Cash Plan

Comprehensive training programme

Job summary

Single Homeless Project is hiring a Project Worker for Stacey Street service in Islington. You will support adults who have experienced homelessness to achieve stability and move toward independent living in a busy hostel environment.

The role involves working with residents facing mental health, trauma, or justice-system challenges, using strengths-based planning and clear risk management to help goals and progress.

Qualifications

• Non-judgemental, strengths-based approach to multi-disadvantaged clients.
• Strong team-working and interpersonal skills to collaborate across specialisms.
• Experience helping people set goals and supporting change, including crisis response.
• Good time management, initiative, and ability to handle competing priorities.
• Willingness to work early/late shifts, including some evenings and weekends.

Responsibilities

• Support adults who have experienced homelessness to move toward independent living.
• Work in a busy hostel, building momentum toward stability and move-on.
• Engage with residents facing mental health, trauma, or justice-system challenges.
• Coordinate with internal teams and external partners to provide timely support.
• Maintain accurate records and contribute to a psychologically informed environment.

Skills

Non-judgemental approach

Team working

Interpersonal skills

Goals and change support

Time management

Rotational shifts (evenings/weekends)

Job description

Team

Stacey Street

Location

Islington

No. of Vacancies

1

Contract Type

Permanent

Hours per week

37.5

Salary

Starting at £29,822.41 and rising incrementally to £32,034.46 per annum

Closing Date

27/09/2026

Ref No

SHP2139

About the role:

As a Project Worker at our Stacey Street service in Islington, you’ll support adults who have experienced homelessness or rough sleeping to rebuild stability and move towards independent living. This is a hands-on role in a busy hostel environment where no two days are the same.

You’ll work directly with residents who may be navigating challenges linked to mental health, substance use, trauma or contact with the criminal justice system. Through strengths-based support planning and clear risk management, you’ll help individuals identify goals, overcome barriers and take practical steps forward. From supporting someone to engage with treatment, to sustaining a tenancy or accessing training and employment, your work will focus on realistic, sustainable progress.

Day to day, you’ll build trusted relationships whilst maintaining professional boundaries. You’ll collaborate with internal teams and external partners to coordinate the right support at the right time, ensuring residents are prepared for successful move-on. You’ll keep accurate records, respond calmly in challenging situations and contribute to a psychologically informed environment where people feel respected and motivated to change.

This role is about creating momentum. By helping residents move from crisis towards stability, you’ll play a key part in freeing up hostel spaces for others in urgent need and strengthening SHP’s mission to end homelessness for good. If you’re resilient, person-centred and motivated by seeing people take meaningful steps forward, this is your opportunity to make a tangible impact every day.

About you:

• A non-judgemental approach to working with multi-disadvantaged clients and to promote a strengths-based approach.
• Strong team-working and interpersonal skills, maintaining a collaborative approach to delivering service objectives across work specialisms.
• Experience helping people to identify personal goals and supporting them through a process of change, including managing challenging situations in relation to people, including responding calmly to crisis and deal promptly, effectively and safely to complex situations.
• Strong time management skills, ability to work on own initiative, manage competing priorities and maintain high standards.
• Willingness and ability to work on a rota system of early and late shifts, which may include some variable hours including some evenings and weekends.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up.

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own.

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable.

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing Date:

Sunday 27th September at midnight

Interview date:

Tuesday 6th October at our Stacey Street service in Islington

Please note there will be a second stage interview in Islington for suitable candidates

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted for this role.

Our attractive benefits package includes:

• A salary increase after successfully completing six month's probationary period
• A 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services
• 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays),
• A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary
• Staff Health Cash Plan and discounts scheme
• Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work

Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed and are IIP Silver accredited.