Complex Care Support Worker

Active Care Group; United Kingdom; Remote; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Holiday pay 14.07%

Zero-hours contract

Accommodation provided where travel is

Job summary

Active Care Group is seeking a Complex Care Support Worker to provide person-centred support for clients with complex health needs in home settings across the West Midlands. You will deliver tailored personal care, support daily living activities, and coordinate with care teams to ensure safety and comfort.

The role offers a zero-hours contract with shifts including 12-hour day/night patterns. Travel across packages may be required, with accommodation provided where travel is not practical.

Qualifications

• Full UK Driving Licence is required.
• Experience in complex care is preferred.
• Ability to work independently.
• Strong communication and organisational skills.
• Calm, compassionate and professional approach.
• Level 2 Health & Social Care or above desirable.

Responsibilities

• Deliver high-quality personal care and daily living support.
• Promote independence, dignity and wellbeing for clients.
• Follow personalised care plans and goals for each client.
• Provide reassurance and continuity for families and care teams.

Skills

Driving licence

Complex care

Independence

Communication

Organisation

Compassionate approach

Education

Level 2 Health & Social Care

Job description

# Complex Care Support WorkerNewcastle upon-TyneZero HoursCloses 9 October 2026Apply nowYou'll be taken to our application system to complete your application.## About this role**Complex Care Support Worker****Person-Centred Care That Truly Changes Lives****Full UK Driving Licence Required**This is more than a care role — it’s an opportunity to make a genuine difference at the moments that matter most.As a Complex Care Support Worker, you’ll provide compassionate, person-centred support that enables people with complex health needs to live safely, comfortably, and independently in their own homes, surrounded by the people and routines they know best.You’ll step into both new and existing care packages, bringing reassurance, stability, and confidence to clients, families, and care teams. Every assignment is different, giving you the chance to use your skills, experience, and initiative to deliver outstanding care that is tailored to each individual.If you’re adaptable, experienced, and passionate about helping people live life on their own terms, this could be the perfect role for you.**Why You’ll Love This Role*** Make a visible and meaningful impact every single day* Deliver truly personalised care that puts people first* Enjoy variety — no two packages or clients are the same* Work independently while feeling fully supported by clinical and care teams* Be trusted to help stabilise and strengthen complex care packages* Develop your clinical skills through specialist complex care trainingThis is a rewarding role for someone who thrives on responsibility, compassion, and purpose.**What You’ll Be Doing**You’ll support individuals with complex health needs by:* Delivering high-quality personal care and daily living support* Promoting independence, dignity, choice, and wellbeing* Following personalised care plans tailored to each client’s needs and goals* Providing reassurance and continuity for families and loved ones* Supporting existing care teams and modelling best practice* Communicating effectively with Care Managers and clinical professionals* Assisting with medication, equipment, and care supplies where required**Specialist Clinical Training Included**You’ll receive training in a range of complex care interventions, including:* Tracheostomy care, suction, and tube changes* Blood glucose monitoring (BGM)* Cough assist and nebulisers* Injections and insulin administration* Enteral feeding and medication* Invasive and non-invasive ventilation* Oral suction and oxygen administration* Catheter maintenance solutions* Neurogenic bowel management* Clinical observations**Flexibility That Works for You*** Pay rate up to £15 per hour* An additional 14.07% holiday pay on every hour worked.* Zero-hours contract initially, with contracted hours discussed after 3 successful months* Various 12-hour day and night shifts available* Ad hoc assignments depending on service needs* Live-out shifts available, with accommodation provided where travel is not practical* Some unsociable hours may be requiredThis role will mainly cover packages across the West Midlands, although occasional travel outside the area may be required. Where same-day travel is unreasonable, accommodation will be provided.Ideal for someone who enjoys flexibility, variety, and the opportunity to work in different environments while delivering exceptional care.**What We’re Looking For*** Full UK Driving Licence* Previous experience in complex care* Confidence working independently and using initiative* Strong communication and organisational skills* Calm, compassionate, and professional approach* Commitment to delivering person-centred care* Level 2 Health & Social Care qualification (or above) desirableIf you’re ready to use your skills to help people live safer, fuller, and more independent lives at home, we’d love to hear from you.**Apply today and be part of care that puts people first.**At Active Care Group, we want everyone to feel welcome and supported. We encourage applications from people of all backgrounds and experiences. If you need any reasonable adjustments during the recruitment or interview process, just let us know and we’ll be very happy to discuss this with you.**Take a look around the company** https://activecaregroup.co.uk/Salaryup to £15 per hour DoE## Job detailsReference: REQ002305Contract type: Zero HoursDivision: NorthPosted: 11 September 2026Closing date: 9 October 2026