Complex Care Support Worker

Active Care Group; Newcastle upon Tyne; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

14.07% holiday pay

Accommodation provided when travel is不

Live-out shifts available

Job summary

Active Care Group is seeking a Complex Care Support Worker to provide person-centred care at clients' homes across the West Midlands region. You will deliver personal care and daily living tasks while promoting independence and wellbeing, following tailored care plans and liaising with care managers and clinical staff.

The role requires a Full UK Driving Licence, flexibility for various shifts, and commitment to compassionate, professional support of people with complex health needs.

Qualifications

• Evidence of ability to work independently with minimal supervision.
• Ability to follow personalised care plans and support independence.
• Willingness to engage with families and care teams.

Responsibilities

• Deliver high-quality personal care and daily living support.
• Promote dignity, independence and wellbeing for clients.
• Follow care plans and communicate with care managers and clinicians.

Skills

Independent working

Strong communication

Organisational skills

Calm and compassionate

Education

Level 2 Health & Social Care qualification

Job description

Complex Care Support WorkerPerson-Centred Care That Truly Changes LivesFull UK Driving Licence RequiredThis is more than a care role — it’s an opportunity to make a genuine difference at the moments that matter most.As a Complex Care Support Worker, you’ll provide compassionate, person-centred support that enables people with complex health needs to live safely, comfortably, and independently in their own homes, surrounded by the people and routines they know best.You’ll step into both new and existing care packages, bringing reassurance, stability, and confidence to clients, families, and care teams. Every assignment is different, giving you the chance to use your skills, experience, and initiative to deliver outstanding care that is tailored to each individual.If you’re adaptable, experienced, and passionate about helping people live life on their own terms, this could be the perfect role for you.Why You’ll Love This RoleMake a visible and meaningful impact every single dayDeliver truly personalised care that puts people firstEnjoy variety — no two packages or clients are the sameWork independently while feeling fully supported by clinical and care teamsBe trusted to help stabilise and strengthen complex care packagesDevelop your clinical skills through specialist complex care trainingThis is a rewarding role for someone who thrives on responsibility, compassion, and purpose.What You’ll Be DoingYou’ll support individuals with complex health needs by:Delivering high-quality personal care and daily living supportPromoting independence, dignity, choice, and wellbeingFollowing personalised care plans tailored to each client’s needs and goalsProviding reassurance and continuity for families and loved onesSupporting existing care teams and modelling best practiceCommunicating effectively with Care Managers and clinical professionalsAssisting with medication, equipment, and care supplies where requiredSpecialist Clinical Training IncludedYou’ll receive training in a range of complex care interventions, including:Tracheostomy care, suction, and tube changesBlood glucose monitoring (BGM)Cough assist and nebulisersInjections and insulin administrationEnteral feeding and medicationInvasive and non-invasive ventilationOral suction and oxygen administrationCatheter maintenance solutionsNeurogenic bowel managementClinical observationsFlexibility That Works for YouPay rate up to £15 per hourAn additional 14.07% holiday pay on every hour worked.Zero-hours contract initially, with contracted hours discussed after 3 successful monthsVarious 12-hour day and night shifts availableAd hoc assignments depending on service needsLive-out shifts available, with accommodation provided where travel is not practicalSome unsociable hours may be requiredThis role will mainly cover packages across the West Midlands, although occasional travel outside the area may be required. Where same-day travel is unreasonable, accommodation will be provided.Ideal for someone who enjoys flexibility, variety, and the opportunity to work in different environments while delivering exceptional care.What We’re Looking ForFull UK Driving LicencePrevious experience in complex careConfidence working independently and using initiativeStrong communication and organisational skillsCalm, compassionate, and professional approachCommitment to delivering person-centred careLevel 2 Health & Social Care qualification (or above) desirableIf you’re ready to use your skills to help people live safer, fuller, and more independent lives at home, we’d love to hear from you.Apply today and be part of care that puts people first.At Active Care Group, we want everyone to feel welcome and supported. We encourage applications from people of all backgrounds and experiences. If you need any reasonable adjustments during the recruitment or interview process, just let us know and we’ll be very happy to discuss this with you.Take a look around the companyhttps://activecaregroup.co.uk/