Complex Care Coordinator

Superior Healthcare; Whitstable; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Blue Light Card

Refer-a-friend bonus £50

Wellbeing support

Free DBS

Pension contributions

Employee events

Discounts on goods and services

Job summary

Superior Healthcare is seeking a Complex Care Coordinator to plan and roster care staff for complex care clients. You will ensure shifts are covered and maintain strong relationships with carers, nurses, and clients.

Based on the outskirts of Whitstable, the role is office-based with occasional travel in Kent. You will work Mon-Fri with on-call duties, and enjoy benefits including 25 days annual leave, pension contributions, and wellbeing support.

Qualifications

• Strong communication skills over the phone and in writing.
• Problem solving and quick thinking.
• Coordination experience in complex care or domiciliary care.
• Right to work in the UK and a full UK driving licence.

Responsibilities

• Plan and roster care staff into shifts for complex care clients.
• Organise rotas a month in advance.
• Build relationships with staff, nurses, clients and families.
• Obtain staff availability and coordinate with on-call staff.
• Communicate with staff and clients in a respectful, professional, and friendly manner.
• On-call responsibilities.

Skills

Strong communication

Problem solving

Driving licence

Coordination experience (complex/domic

Job description

As a complex care coordinator, you will be planning and rostering care staff into shifts and ensure that the care workers and nurses that are responsible for delivering care and support on a day-to-day basis attend their shifts as planned.

About the role

• The care coordinator will organise rotas a month in advance for the complex care clients.
• Building and developing strong relationships with staff members (carers and nurses)
• Building and developing strong relationships with clients
• Obtaining staff availability
• Communicate with staff and clients in a respectful, professional, and friendly manner.
• On call responsibility

About you

• You will have strong communication skills both over the phone and via written communication.
• You will be a problem solver, quick thinker and solution driven.
• You will have previous coordination experience either in complex care or domiciliary care.
• You will have the right to work in the UK and a full UK driving licence.

What’s on offer for the Complex Care Coordinator?

• Salary of £30,000
• Currently the hours are Mon to Fri 9am – 5pm, plus on call is 1 in 5 weekends (this could reduce in time) and 1 evening / morning per week (1700 – 2300/0600 – 0900). However, this may change to a different schedule.
• The role is office based (outskirts of Whitstable), with occasional travel in Kent to meet clients / families.
• 25 days AL plus the bankholiday and a day off on your birthday.
• Enhanced sick pay.
• Employee Assistance Programme.
• Free DBS.
• Pension contributions.
• Frequent social events.
• Access to discounts on goods and services offered by third parties.
• Excellent career development opportunities.

Benefits

• Blue Light Card - we’ll pay for it.
• Earn a £50 voucher for every friend you refer who joins our team.
• We help you save for Christmas.
• Wellbeing support including up to six counselling sessions.
• In-house wellbeing team to support you.
• 24/7 live chat and video calls with trained counsellors, and free financial and legal advice.
• We reward Employees of the Month with a £100 voucher.
• Employee events throughout the year, including fish and chips on the beach.
• Consistent support from our team of Nurses and Field Care Supervisors.
• In-house women's health support.
• Accumulate holiday pay as you work.
• Employee events throughout the year, including breakfast clubs, summer BBQ and Christmas party.
• £100 Specsavers voucher for eye tests and glasses.
• Two volunteer days per year, to support charities and initiatives.