Completions Apprentice

Infrastructure Gateway Ltd; Kettering; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Family-Friendly Leave

Company Pension Scheme

Employee Assistance Programme

Cycle to Work Scheme

Hands-on training

Annual salary review

Diversity & Inclusion networks

Job summary

South Staffordshire Limited is offering a Completions Apprentice role within the compliance team. You will support the Completions Team Leader and assist with day-to-day admin, learning records, utility documentation and compliance processes.

Under guidance you will check records for accuracy, update systems, respond to queries, and help ensure information is sent to the correct utility companies or network adopters.

Qualifications

• GCSEs in English and Maths are desirable.
• Willingness to complete apprenticeship learning and functional skills training where applicable.
• Good communication and organisational skills required.

Responsibilities

• Ensure reports are kept fully up to date by liaising with departments to resolve outstanding actions and providing weekly updates.
• Respond to incoming records queries received through the records inbox.
• Review water, gas and electric service cards to ensure they are completed in line with utility company specifications.
• Check that all dimensions and asset details are accurate on water, gas and electric as-laid records
• Update Solutions Domain for water, gas, electric and including service completion dates and meter serial numbers.
• Provide documentation for each individual plot attached to service job cards or mains packs and issue it to the relevant network adopter.
• Review the monthly missing records spreadsheet, recover records where possible, and investigate any outstanding missing records.
• Take responsibility for personal health, safety and wellbeing, and carry out the health and safety duties and responsibilities associated with the role.
• Treat all employees, customers and stakeholders with dignity and respect.
• Carry out any other reasonable and necessary duties within the remit of the role. The nature of the duties may change and develop according to the needs of the organisation.

Skills

Organisational skills

Communication

Basic IT skills

Attention to detail

Willingness to learn

Teamwork

Education

GCSE English & Maths

Tools

Microsoft Office

Job description

Salary:£16,500 per annum

The Role:

The Completions Apprentice will support the Completions Team Leader and wider completions team with day-to-day administrative tasks within the compliance team. The role is designed to help the apprentice develop practical workplace skills, build confidence and gain knowledge of records, utility documentation and compliance processes.

Working with guidance and support, the apprentice will assist with checking records for accuracy, updating relevant systems and spreadsheets, responding to records queries and helping ensure information is sent to the correct utility companies or network adopters. This role will also involve liaising with colleagues across departments to help progress outstanding actions and maintain accurate, up-to-date records.

Key Responsibilities

• Ensure reports are kept fully up to date by liaising with departments to resolve outstanding actions and providing weekly updates.
• Respond to incoming records queries received through the records inbox.
• Review water, gas and electric service cards to ensure they are completed in line with utility company specifications.
• Check that all dimensions and asset details are accurate on water, gas and electric as-laid records
• Update Solutions Domain for water, gas, electric and including service completion dates and meter serial numbers.
• Provide documentation for each individual plot attached to service job cards or mains packs and issue it to the relevant network adopter.
• Review the monthly missing records spreadsheet, recover records where possible, and investigate any outstanding missing records.
• Take responsibility for personal health, safety and wellbeing, and carry out the health and safety duties and responsibilities associated with the role.
• Treat all employees, customers and stakeholders with dignity and respect.
• Carry out any other reasonable and necessary duties within the remit of the role. The nature of the duties may change and develop according to the needs of the organisation.

What You'll Need:

Experience / Knowledge

• Able to organise workload, follow instructions and manage priorities with support, ensuring tasks are completed accurately and on time.
• Good communication skills, with the confidence to ask questions, seek clarification and communicate clearly and professionally with colleagues and stakeholders.
• Basic IT skills, including confidence using Microsoft Office applications, with a willingness to develop system knowledge through training.
• Strong attention to detail and a careful approach to checking records, data and documentation.
• Positive attitude to learning, with a willingness to develop knowledge of completions, records, utilities and compliance processes.
• Reliable, proactive and able to work as part of a team while developing confidence to work independently on routine tasks.

Education / Qualifications

GCSEs (or equivalent) in English and Maths are desirable.

Willingness to complete any required apprenticeship learning and functional skills training where applicable.

What You'll Get

• Family-Friendly Leave: Enhanced Maternity, Adoption, Paternity & Shared Parental Leave, Fertility Support, and up to 5 paid Carer’s Days
• Financial & Life Assurance:Company Pension Scheme with salary sacrifice options
• Health & Wellbeing:Employee Assistance Programme and 24/7 Virtual GP access for you and your dependents
• Lifestyle & Perks:Cycle to Work Scheme and My Premier Benefits discounts, cashback, and vouchers
• Professional Development: Hands-on training and ongoing career development opportunities
• Inclusion & Belonging: Active People Networks – Disability & Neurodiversity, Unity+, Women’s Network, Parent & Carer Networking Group and more
• Performance & Recognition: Annual salary review, Reward & Recognition Scheme, and Long Service Awards.

At South Staffordshire Limited, inclusion matters. We have a wide range of employee networks which are employee-led communities that bring our people together, support different perspectives and create a strong sense of belonging. Our people are encouraged to get involved as members or allies.

We are committed to building a team that reflects the diversity of the communities we serve.

We warmly welcome applications from candidates of all backgrounds, including all genders, ethnicity, sexual orientations, and physical and neurodiverse abilities.

We are happy to discuss reasonable adjustments and encourage you to let us know how we can best support you throughout the recruitment process.