Complaints Administrator

Wates Group; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading family-owned development company is seeking a Complaints Administrator for their Brixton office. This full-time role involves providing administrative support within the Responsive Maintenance division, ensuring effective data management and communication. Ideal candidates will be organized, confident communicators with experience in administration, preferably within the construction or maintenance sectors.

Qualifications

• Experienced Administrator with strong communication skills.
• Highly organized and computer literate.
• Experience in construction/maintenance industry preferred.

Responsibilities

• Amend and improve Excel trackers for reporting.
• Create and maintain information on systems and databases.
• Perform general administrative duties including filing and emailing.

Skills

Communication

Organization

Computer literacy

Tools

Microsoft Word

Microsoft Excel

Job description

Location

Lambeth Civic Centre, 6 Brixton Hill, London, SW2 1EG

Vacancy Details

This is a Full Time/Flexible Working, Permanent vacancy that will close in 19 days at 23:59 BST.

The Vacancy

We have a great opportunity for a Complaints Administrator to join our Wates team within our Responsive Maintenance division. You will be working out of our Brixton office on one of our social housing contracts, providing administrative support to managers and employees within our Wates Property Services Business.

Key Accountabilities

• Amend and improve various Excel trackers to ensure the data can be utilised effectively for reporting.
• Create and maintain information on systems and databases, and manage efficient filing systems.
• Close down jobs on the system to ensure reports reflect current work levels.
• Coordinate meetings when required and greet guests and visitors.
• Assist with the ordering of Personal Protective Equipment as needed.
• Deal with a range of administrative queries that come through to the team.
• Perform general administrative duties including filing, emailing, and photocopying.

Candidate Requirements

We are looking for an experienced Administrator who is a confident communicator, highly computer literate (Microsoft Word, Excel, etc.), and extremely organized. Experience in the construction and/or maintenance industry is preferred but not essential.

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we do not discriminate based on criminal record or disclosed offenses. Additional pre-employment checks may also be required.

About Wates

Wates is one of the UK’s leading family-owned development, building, and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment.

Our purpose is ‘reimagining places for people to thrive,’ guided by our three promises:

• Thriving places: Working with customers, partners, and communities to create sustainable, inclusive places full of opportunity.
• Thriving planet: Protecting nature and addressing climate change through collaboration and innovation.
• Thriving people: Creating opportunities and relationships where everyone involved feels included, invested, and cared for.

We are proud to be recognized as a Gold Investors in People and as a Disability Confident employer. Our recruitment processes are inclusive, and we do not discriminate based on an offender background.

Awards & Recognitions

• Inside Housing Development Awards - Best Project
• 2022 Construction News Awards - Winner
• Investors in People 2022 - Gold Award
• Considerate Constructors Schemes (CCS) National Site Awards - Gold Award
• 2022 Top 50 Employers for Women - Winner