Complaints Administrator

Wates Smartspace; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Wates Smartspace is seeking a Complaints Administrator to support our Responsive Maintenance division. The role involves administrative tasks such as managing Excel trackers, coordinating meetings, and handling queries, contributing to our mission of creating thriving places for people.

Qualifications

• Experienced Administrator with strong communication skills.
• Highly computer literate, especially in Microsoft Office.
• Extremely organized and detail-oriented.

Responsibilities

• Amending and improving Excel trackers for reporting.
• Creating and maintaining information on systems and databases.
• Handling a range of administrative queries.

Skills

Communication

Microsoft Office

Organization

Job description

The Vacancy

We have a great opportunity for a Complaints Administrator to join our Wates team within our Responsive Maintenance division. You will be working out of our Brixton office on one of our social housing contracts, providing administrative support to managers and employees within our Wates Property Services Business.

Key Accountabilities Will Include

1. Amending and improving various Excel trackers to ensure data can be effectively used for reporting.
2. Creating and maintaining information on systems and databases, and managing efficient filing systems.
3. Closing down jobs on the system to ensure reports reflect current work levels.
4. Coordinating meetings when required and greeting guests and visitors.
5. Assisting with the ordering of Personal Protective Equipment as needed.
6. Handling a range of administrative queries that come through to the team.
7. Performing general administrative duties including filing, emailing, and photocopying.

We are looking for an experienced Administrator who is a confident communicator, highly computer literate (Microsoft Office suite – Word, Excel, etc.), and extremely organized. The successful candidate will ideally have experience in the construction and/or maintenance industry, but this is not essential.

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at the offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on criminal record or disclosed offenses. Additional pre-employment checks may also be required.

To learn more about the checks included in this process, please click on the following link: National Security Vetting.

Apply Now

Work for Wates

Wates is one of the UK’s leading family-owned development, building, and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment.

We are driven by our purpose, ‘reimagining places for people to thrive,’ and our three promises:

• Thriving places – working with customers, partners, and communities to create places that are more sustainable, inclusive, and full of opportunity.
• Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
• Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care.

We are proud to be recognized as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not discriminate against anyone based on background or offending history.

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