Compassionate Vulnerable Claims Specialist (Hybrid)

Davies; Stoke-on-Trent; Hybrid; GBP 25.000 - 34.000; Vollzeit

Benefits dieser Stelle

Davies Innovation Lab

Leadership training programme

Funding for professionalQualifications

Thrive at Davies; learningOpportunites

Zusammenfassung

Davies in Stoke-on-Trent is seeking a Vulnerable Customer Specialist to join our Claims Management team. You will support customers navigating insurance claims who face vulnerabilities or additional needs, ensuring fair, accessible, and respectful service throughout the process.

The role combines onsite duties with hybrid working after probation, focusing on ownership, documentation, and proactive follow-up with internal and external partners.

Qualifikationen

• Experience supporting vulnerable customers in insurance claims.
• Strong communication, empathy and discretion in sensitive conversations.
• Ability to coordinate with internal and external stakeholders.

Aufgaben

• Take ownership of vulnerable customer cases with timely updates.
• Coordinate with claims handlers, loss adjusters and external parties.
• Maintain confidential records of interactions and support provided.
• Review policy documents to ensure fair claims decisions.
• Guide customers through the claims process with clarity and empathy.
• Advocate for reasonable adjustments and escalate when needed.
• Assist with payments and settlements where appropriate.
• Identify and resolve complaints to achieve positive outcomes.
• Ensure compliance with contractual and regulatory requirements.
• Contribute to team success and drive business growth.

Kenntnisse

Vulnerable customer handling

Empathy and communication

Claims processing

Regulatory compliance

Problem solving

Attention to detail

Jobbeschreibung

Davies in Stoke-on-Trent is seeking a Vulnerable Customer Specialist to join our Claims Management team. You will support customers navigating insurance claims who face vulnerabilities or additional needs, ensuring fair, accessible, and respectful service throughout the process.

The role combines onsite duties with hybrid working after probation, focusing on ownership, documentation, and proactive follow-up with internal and external partners.