Compassionate Veterinary Receptionist (Pets First)

CVS Vets; Livingston; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Five weeks' annual leave (pro rata) +

Staff discount on Veterinary bills/c​A

Animed Direct discount on pet products

Employee Assistance Programme

Job summary

CVS Vets is recruiting a Veterinary Receptionist to join our Riverside Veterinary Centre team in Livingston, with duties at Armadale and Bathgate sites. The role is permanent, 38 hours per week, with a Saturday rota, and part-time options may be considered.

You will handle calls, greet clients, assist with appointments, insurance forms, and payments, while delivering compassionate client care in a busy veterinary setting.

Qualifications

• Previous experience as a Receptionist or in a client-focused role.
• Experience in a veterinary setting is a bonus.
• Must be able to handle emotional situations with resilience and professionalism.
• Strong communication skills and genuine empathy.

Responsibilities

• Manage incoming calls and schedule appointments efficiently.
• Respond to queries via phone, email, and in person professionally.
• Greet and register new clients with a warm welcome.
• Process and manage insurance forms as needed.
• Dispense medications as required.
• Process payments accurately and efficiently.
• Provide empathy and support to clients during distressing times.
• Organise patients using the in-house system.
• Liaise with veterinary practices to address patient needs.
• Make necessary phone calls regarding debts, belongings and refunds.
• Ensure clients feel welcomed and valued.

Skills

Reception experience

Customer service

Communication skills

Microsoft Office

Tools

In-house system

CRM system

Database systems

Job description

CVS Vets is recruiting a Veterinary Receptionist to join our Riverside Veterinary Centre team in Livingston, with duties at Armadale and Bathgate sites. The role is permanent, 38 hours per week, with a Saturday rota, and part-time options may be considered.

You will handle calls, greet clients, assist with appointments, insurance forms, and payments, while delivering compassionate client care in a busy veterinary setting.