Veterinary Receptionist

CVS Vets; Livingston; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Five weeks' annual leave (pro rata) +

Staff discount on Veterinary bills/c​A

Animed Direct discount on pet products

Employee Assistance Programme

Job summary

CVS Vets is recruiting a Veterinary Receptionist to join our Riverside Veterinary Centre team in Livingston, with duties at Armadale and Bathgate sites. The role is permanent, 38 hours per week, with a Saturday rota, and part-time options may be considered.

You will handle calls, greet clients, assist with appointments, insurance forms, and payments, while delivering compassionate client care in a busy veterinary setting.

Qualifications

• Previous experience as a Receptionist or in a client-focused role.
• Experience in a veterinary setting is a bonus.
• Must be able to handle emotional situations with resilience and professionalism.
• Strong communication skills and genuine empathy.

Responsibilities

• Manage incoming calls and schedule appointments efficiently.
• Respond to queries via phone, email, and in person professionally.
• Greet and register new clients with a warm welcome.
• Process and manage insurance forms as needed.
• Dispense medications as required.
• Process payments accurately and efficiently.
• Provide empathy and support to clients during distressing times.
• Organise patients using the in-house system.
• Liaise with veterinary practices to address patient needs.
• Make necessary phone calls regarding debts, belongings and refunds.
• Ensure clients feel welcomed and valued.

Skills

Reception experience

Customer service

Communication skills

Microsoft Office

Tools

In-house system

CRM system

Database systems

Job description

Are you ready to put pets first? Join our team as our new Veterinary Receptionist!

At Riverside Veterinary Centre, we make pets a priority every day!

Role Details:

Location:

To be based primarily at our Livingston site, but will also include cover at our Armadale and Bathgate sites too

Contract:

Permanent

Hours:

38 hours per week, but we would happily consider candidates looking for part-time hours - let us know on your application!

Shift Pattern:

Monday – Friday between 08.30 – 18.00 and a share in the Saturday 08.30 – 16.00 rota

Discover Our Practice:

Get a glimpse of what makes us special:

RiversideVeterinary Centre - Livingston | CVS Vets

Riverside Veterinary Centre - Armadale | CVS Vets

Riverside Veterinary Centre - Bathgate | CVS Vets

About CVS Vets:

Joining a CVS Vets-owned practice is more than just starting a job—it's the beginning of a rewarding career with one of the UK's leading veterinary groups.

Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do.

With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first.

It'sin our nature – to care, to support,to learnand to progress.That's what sets us apart at CVS Vets.

About the Role:

• Manage Communication: Handle incoming calls and schedule appointments efficiently
• Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
• Client Reception: Greet and register new clients, ensuring a warm welcome
• Insurance Management: Process and manage insurance forms adeptly
• Medication Distribution: Dispense medications as required
• Financial Transactions: Process payments accurately and efficiently
• Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
• System Utilisation: Organise patients using the in-house system efficiently
• Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
• Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
• Client Care: Above all, ensure that every client feels welcomed and valued at our practice

Who We're Looking For:

• Previous experience as a Receptionist or in a demanding, client-focused role is a must; experience in a veterinary setting is a bonus!
• Resilience and the ability to handle emotional situations with kindness and professionalism
• Strong communication skills paired with genuine empathy
• Outstanding customer service skills and experience with the public
• Positive attitude and superior teamwork abilities
• Proficiency in Microsoft Office and database systems

Our Offer to You:

We understand that benefits matter. Here are just a few of the perks you'll enjoy:

• Salary aligned with the National Minimum Wage
• Five weeks' annual leave (pro rata) per annum, plus bank holidays
• Staff discount scheme on Veterinary bills and care
• Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
• Employee Assistance Programme for confidential wellbeing support
• And lots more, as part of our commitment to help you feel recognised, supported and appreciated!

For a full list of what we offer, click here: CVS Vets | What We Offer

Our innovative Receptionist Careers Pathway offers a clear, structured path to develop your skills and grow within CVS. With a range of courses, you'll gain the knowledge and confidence to deliver top-tier client service and advance your career with us.

CVS Vets is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best.

We're committed to building a workforce that reflects the diverse communities we serve.

Please note: We can only accept or progress applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.