Compassionate Veterinary Receptionist with Growth Path

CVS Veterinary Group; Craven Arms; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Five weeks' annual leave (pro rata) +

Staff discount on Veterinary bills and

Staff discount on Animed Direct

Employee Assistance Programme

Career development pathway

Job summary

CVS Veterinary Group is seeking a Veterinary Receptionist to support two sites, Craven Arms and Ludlow, delivering friendly client service and efficient appointment management.

You will handle calls, registrations, payments, insurance forms and liaise with veterinary teams, while offering empathy during distressing times. A strong team spirit and experience with office software are valued.

Qualifications

• Previous experience as a Receptionist or in a client-focused role.
• Experience in a veterinary setting is a bonus.
• Excellent communication and empathy.
• Proficiency in Microsoft Office and database systems.

Responsibilities

• Manage communication: Handle incoming calls and schedule appointments.
• Greet and register new clients, ensuring a warm welcome.
• Process payments and insurance forms.
• Liaise with veterinary practices and support client queries.
• Utilise in-house system to organise patient records.
• Provide emotional support with professionalism.
• Handle debt and refunds calls.

Skills

Customer service

Communication skills

Empathy

Microsoft Office

Tools

Practice management software

Job description

CVS Veterinary Group is seeking a Veterinary Receptionist to support two sites, Craven Arms and Ludlow, delivering friendly client service and efficient appointment management.

You will handle calls, registrations, payments, insurance forms and liaise with veterinary teams, while offering empathy during distressing times. A strong team spirit and experience with office software are valued.