Veterinary Receptionist

CVS Group; Luzley Brook; On-site; GBP 14,000 - 17,000; Full time

Benefits offered by this job

Five weeks' annual leave (pro rata)

Staff discount on veterinary bills

Staff discount on Animed Direct

Employee Assistance Programme

National Minimum Wage salary

Recognition and appreciation program

Job summary

CVS Vets in Oldham is seeking an enthusiastic receptionist to manage front-desk duties, greet clients and coordinate appointments. You will handle calls, inquiries, and insurance forms while ensuring a welcoming, professional atmosphere for every visitor of the Briar Dawn Veterinary Centre (Oldham).

Experience in customer-facing roles is essential; veterinary experience is a plus. Competitive benefits accompany a role that values empathy, teamwork, and high-quality client care.

Qualifications

• Previous experience as a Receptionist or in a demanding, client-focused role is a must.
• Experience in a veterinary setting is a bonus.
• Strong communication and empathy are essential.

Responsibilities

• Handle incoming calls and schedule appointments efficiently.
• Respond to queries via phone, email, and in-person interactions with professionalism.
• Greet and register new clients, ensuring a warm welcome.
• Process and manage insurance forms adeptly.
• Dispense or coordinate medication distribution as required.
• Process payments accurately and efficiently.
• Provide empathy and support to clients during distressing times while maintaining professionalism.
• Organise patients using the in-house system efficiently.
• Liaise with veterinary practices to address patient needs and queries.
• Make necessary phone calls regarding debts, belongings, and refunds.

Skills

Communication skills

Empathy

Customer service

Teamwork

Public interaction

Tools

Microsoft Office

In-house system

Job description

• Manage Communication: Handle incoming calls and schedule appointments efficiently
• Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
• Client Reception: Greet and register new clients, ensuring a warm welcome
• Insurance Management: Process and manage insurance forms adeptly
• Medication Distribution: Dispense medications as required
• Financial Transactions: Process payments accurately and efficiently
• Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
• System Utilisation: Organise patients using the in-house system efficiently
• Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
• Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
• Client Care: Above all, ensure that every client feels welcomed and valued at our practice
  Previous experience as a Receptionist or in a demanding, client-focused role is a must; experience in a veterinary setting is a bonus!
• Resilience and the ability to handle emotional situations with kindness and professionalism
• Strong communication skills paired with genuine empathy
• Outstanding customer service skills and experience with the public
• Positive attitude and superior teamwork abilities
• Proficiency in Microsoft Office and database systems
  Joining a CVS Vets-owned practice is more than just starting a job-it's the beginning of a rewarding career with one of the UK's leading veterinary groups.

Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do. With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first. It's in our nature - to care, to support, to learn and to progress. That's what sets us apart at CVS Vets.

• 56 Manchester Road, Shaw, Oldham, Greater Manchester, United Kingdom, OL2 7DE
• First Opinion
• Fixed Term Contract
• Briar Dawn Veterinary Centre (Oldham)
• Salary will be paid at the National Minimum Wage, We understand that benefits matter. Here are just a few of the perks you'll enjoy:
• Salary aligned with the National Minimum Wage
• Five weeks' annual leave (pro rata) per annum, plus bank holidays
• Staff discount scheme on Veterinary bills and care
• Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
• Employee Assistance Programme for confidential wellbeing support
• And lots more, as part of our commitment to help you feel recognised, supported and appreciated!

For a full list of what we offer, click here: CVS Vets | What We Offer Our innovative Receptionist Careers Pathway offers a clear, structured path to develop your skills and grow within CVS. With a range of courses, you'll gain the knowledge and confidence to deliver top-tier client service and advance your career with us. CVS Vets is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best. We're committed to building a workforce that reflects the diverse communities we serve.